Troubleshooting VLAN Team Lead Mitel Phone System Technical Support Analyst (Jobs   Requirement id 143848 Job title Analyst Job location in Richmond, VA Skills required Helpdesk Technician, Troubleshooting, VLAN, Team Lead Mitel Phone System Technical S Open Date 16-Oct-2023 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Helpdesk Technician, Troubleshooting, VLAN, Team Lead Mitel Phone System Technical S Onsite start date :11/06/2023 End date :05/31/2024 submission deadline :10/19/2023 client info :DGS Description : IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th Street. Parking is NOT provided for contractors. Pls make sure to share that with your candidate to avoid issues should they be selected. ABOUT THE ROLE The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion. Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform in a team environment Help Desk Tech Job Duties include: 1.Respond to and direct help desk tickets to other technicians for resolution. DGS uses an internal application for ticketing. Exp with Remedy or similar ticketing apps is fine. 2.Perform installation and troubleshooting of PCs, printers, iPhones and software. 3.Daily inspections of server room and data closets 4.Manage backup tape rotation and cases for offsite pickup 5.Perform network jack activation for correct VLAN 6.Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems. 7.Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 143848 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Helpdesk Technician job openings in Richmond, VA Jobs List DSS Help Desk 3 (641251) Create date: 02-Dec-2020 Start Date :12/28/2020 End Date :06/30/2021 Submission Deadline :12/08/2020 Client Info : DSS Note : * Agency Interview Type : Web Cam Interview Only Description : *local candidates strongly preferred *interviews will be conducted via MS Teams or Goog.... (This job is for - job Jobs in VA Richmond Consultant - (in Richmond, VA))    Helpdesk Technician job openings in other states Jobs List GA DDS Help Desk Analyst 1 (712209) Create date: 31-May-2023 start date : 06/19/2023 End date : 06/28/2024 submission deadline : 06/06/2023 client info : DDS - IT Note : * Hybrid Description : Provides technical assistance to both internal and external customers for tier one issues. Th.... (This job is for - MS Office Jobs in GA Conyers Analyst - (in Conyers, GA)) GA DDS Help Desk Analyst 1 (688311) Create date: 22-Jul-2022 Start date :08/08/2022 End Date :06/30/2023 Submission deadline :07/27/2022 Client Info :DDS Description : LOCAL CANDIDATES This position is located at DDS Headquarters in Conyers, Georgia. Provides technical assistance to both internal and external customers for tier one .... (This job is for - outlook Jobs in GA Conyers Analyst - (in Conyers, GA)) Help Desk Support I - 56931 Create date: 04-Mar-2022 start date:3/28/2022 End date:06/30/2023 submission deadline:03/11/2022 client info : CO DOT Description: The purpose of this Help Desk position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring.... (This job is for - Linux Jobs in CO Golden Consultant - (in Golden, CO)) GA DPH Help Desk Analyst 1 (647348) Create date: 10-Mar-2021 Start Date :03/22/2021 End Date :06/30/2021 Submission Deadline :03/15/2021 Client Info : DPH Note : * Agency Interview Type : Either Web Cam or In Person Description : Job Summary: Under supervision, assist customer with tier one issues or for.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Service Desk 1/SD1 - 70950 Create date: 22-May-2020 Start Date :07/01/2020 End Date :02/26/2021 Submission Deadline :Tuesday 5/26 @ 3PM Client Info : DAS Note : * Number of positions: 10 (positions will last from 7/1/20-02/26/21) * Interviews: The team will review submissions the week of 5/25 and plan to select interviews for.... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH))     (Analyst: Helpdesk Technician, Troubleshooting, VLAN, Team Lead Mitel Phone System Technical S in Richmond, VA)

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