Troubleshooting outlook MS Word Consultant (Jobs in Richmond, VA)   Requirement id 133035 Job title Consultant Job location in Richmond, VA Skills required Software Services, Troubleshooting, outlook, MS Word Open Date 07-Apr-2022 Close Date Job type Contract Duration 2 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Software Services, Troubleshooting, outlook, MS Word Start Date : 04/25/2022 End Date : 06/30/2022 Submission Deadline : 04/13/2022 Client Info: DGS Note: * Agency Interview Type :Web Cam Interview Only Description: **DGS requesting to work with SWAM vendors only for these two roles so this req will not appear on the weekly vendors updates that go out to all vendors. ON SITE Tuesday, Wednesday and Thursday of each week (no exceptions). Parking NOT provided for contractors. Must be able to pass a national criminal background check if selected. ABOUT THE ROLE: **This role will be 100% phone support. Pls make sure your candidate is aware of this before submitting. DGS is supporting the eVA transition for state agencies and higher Ed. As such, tech support in the form of 3 Tech Analyst/HelpDesk roles are needed to support the extra work load. These folks will be answering phones, completing trouble tickets around the transition. DGS will provide training on their process, new eVA system and ticketing system as well as any on line learning tools they use to the selected candidates. Candidates must be technically savvy, quick learners and professional in appearance and phone manner. ON SITE Tuesday, Wednesday and Thursday of each week (no exceptions). Parking is NOT provided for contractors Customer Care Technical Analyst Demonstrated analytical and technical skills to troubleshoot and solve internet application, browser issues, connectivity and other system problems. Must have excellent analytical, technical and communication skills in order to ask questions to determine nature of problem and walk customer through problem-solving process to resolve technical problems. Document user or system issues and escalate to appropriate team members or groups. Ability to interpret and understand impacts of procurement policy and procedures to system functions while closing a high number of issues daily with a sense of urgency and providing excellent customer service. Skilled in multi-tasking; managing multiple IT related work efforts; monitoring, assigning, and addressing trouble tickets; troubleshooting, and balancing priorities of other assigned workloads. Excellent written and verbal communication skills at both technical and non-technical levels. Excellent customer service skills and experience. Demonstrated organization and prioritization skills. Experience with a Help Desk issue ticket tracking systems. Excellent interpersonal skills with a high degree of tact and diplomacy to promote a positive image of eVA and the eVA team. Conflict management skills to handle difficult customer situations. Positive attitude and demonstrated excellent teamwork skills. Software/hardware skills: Windows Operating System, email, internet, strong application troubleshooting; some if not all the Microsoft Office products including Word, Excel, Access or other comparable office productivity products   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 133035 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Software Services job openings in Richmond, VA Jobs List DGS-Technical Analyst/Help Desk 2 - 3 Roles (669114) Create date: 19-Nov-2021 Start Date :11/29/2021 End Date :05/27/2022 Submison Deadline :11/25/2021 Client Info: DGS Note : * Agency Interview Type: Web Cam Interview Only Description : 3 roles total 50% ON SITE & 50% Remote required beginning Jan 3. Parking Not provid.... (This job is for - Troubleshooting Jobs in VA Richmond Analyst - (in Richmond, VA))    Software Services job openings in other states Jobs List ITS63 FY19 DOT Help Desk Specialist (Tier 2 Or 3) 002 - SP Create date: 09-Apr-2019 Bid Number: BD-19-1030-0P100-0P110-37942 Note: RTR form must be submitted. Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 4/16/2019 04:00 PM EST Start Date: 5/6/2019 End Date: 8/31/2019 Client: Department of Transportation Description: General Statement of Dut.... (This job is for - Monitoring Jobs in MA Boston Specialist - (in Boston, MA)) Civil Engineering Software Support - 54653 Create date: 08-Apr-2019 This work is performed predominantly in an office setting. The chosen individual will be part of dynamic team of professionals who provide software support for the various civil engineering software utilized by the Department. Limited overnight travel may be needed as part of these duties. The following are minimum requirements for.... (This job is for - CADD Jobs in GA Atlanta Developer - (in Atlanta, GA)) MNSITE-1264 DHS-RE-POST-SysMod Architect-EIOR207157(BF) -SP Create date: 09-Oct-2018 Note: THIS IS A RESPOST OF MNSITE-1156 Note: Each vendor is allowed to submit 1 resource. Incumbent: Yes. If the incumbent is submitted, they will be evaluated in the same way as all other candidates, using the criteria set forth in this Event. Submission Deadline: 10/23/2018 2:00 PM CDT Start Date: 12/1/2018 End Date.... (This job is for - job Jobs in MN StPaul Architect - (in St Paul, MN)) Business Process Analyst - SW0425201801 Create date: 26-Apr-2018 Start Date :06/04/2018 End Date :December 2018 Submission Deadline :05/09/2018 Client Info :Idaho Department of Parks and Recreation Description : The Idaho Department of Parks and Recreation (IDPR) is looking for contract assistance with the following elements: 1. Analyzi.... (This job is for - SSAS Jobs in ID Boise Analyst - (in Boise, ID)) Civil Engineering Software Support - 52877 Create date: 21-Dec-2017 Start Date :01/15/2018 End Date :08/31/2018 Submission Deadline :01/4/2018 Client Info :GaDOT Description : The Georgia Department of Transportation is seeking a Civil Engineering Software Support Engineer to assist in providing statewide support for the Departments CAD.... (This job is for - CADD Jobs in GA Atlanta Consultant - (in Atlanta, GA))     (Consultant: Software Services, Troubleshooting, outlook, MS Word in Richmond, VA)

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