Troubleshooting Computer Operations Customer Service Communication Consultant (J   Requirement id 141867 Job title Consultant Job location in Madison, WI Skills required Troubleshooting, Computing Skills, Active Directory, Computer Operations Customer Service Com Open Date 23-Jun-2023 Close Date Job type Contract Duration 13 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Troubleshooting, Computing Skills, Active Directory, Computer Operations Customer Service Com start date : 07/24/2023 End date : 06/30/2024 submission deadline : 6/30/23 at 4:00PM CST. client info : WHS Note : * Interview Process: Teams interview, 1 round likely * Duration: 6/30/24 with extensions possible * Remote or On-site? Hybrid work schedule offered. WI residency required. Description : The Information Technology Department at the Wisconsin Historical Society manages the technology and computer infrastructure that drives the Agencys business systems and automation requirements. The IT department manages a network infrastructure that supports the WHS Headquarters building, the State Archives Preservation Facility, and twelve Historic Sites around the State. This position reports to the Chief Information Officer and works closely with IT team members and other departments in the organization to provide timely and robust support. The Help Desk III role participates and assists in managing an IT Support operation that troubleshoots Microsoft M365, Desktop and IT issues. Has excellent technical knowledge, able to communicate effectively and understands the problem and can provide solutions. They are customer-oriented and patient to deal with difficult situations. They collaborate with Help Desk staff and other IT specialists to ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. This position works closely with IT team members and other departments in the organization to determine current and future IT in addition to tracking inventory and replacement schedules for all equipment, software, and licensing. Help Desk III provides leadership to more junior Help Desk staff and contractors including UW Work Study Students and will contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level. Responsibilities • Serve as a first point of contact for customers over the phone or tickets assigned to ensure courteous, timely, and effective resolution of end user issues. • Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. • Gain an understanding of the employee, equipment, and software lifecycle processes in order to support needs of all three. • Implement and train stakeholders on an IT inventory system to provide visibility and insight into each units IT assets. • Coordinate telecom services for the agency including cellular and VoIP services • Monitor and test fixes to ensure problems have been adequately resolved. • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. • Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users. • Provide guidance, training, and share expertise with other Help Desk Staff. Assist Junior Help Desk staff with issues and providing solutions. • Identify, recommend, develop, and implement help desk training programs to increase self-sufficiency and effectiveness of new and existing team members and students • Escalates unresolved issues to Team Leads for assistance. • Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. • Ensures maximum issue resolutions in minimum time. • Evaluates new information systems products or services and suggests changes to existing products or services to better aid the   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141867 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Troubleshooting job openings in Madison, WI Jobs List Desktop Support IV - 129926 Create date: 30-Apr-2024 No of Submissions : 2 Start date : 06/03/2024 End date : 06/30/2024 Submission deadline : 5/3/24 4:00PM CST. Client info : DOC Note : * Interview Process: In-person interview required. * Duration: 6-30-24 with extensions possible * On-site or Remote? Candi.... (This job is for - Troubleshooting Imaging Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk II -127504 Create date: 06-Mar-2024 start date : 03/18/2024 End date : 06/30/2024 submission deadline :3/8/24 at 4:00PM CST client info : DOC Note: * Interview Process: Virtual Interviews (audio and video on) via Microsoft Teams. Interview duration 45 minutes. One round. * Duration: Through 6/30/24 with extensions.... (This job is for - Troubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support II -124731 Create date: 20-Nov-2023 Start date : 01/08/2024 End date : 3 Months from projected start date Submission deadline :Tuesday November 28th, 2023 at 4:00PM CST. Client info : UW - Madison Note: * Interview Process: 30 Minute Zoom Interviews * Duration of the Contract: 3 months. Expected start date.... (This job is for - TroubleshootingPeripherals Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 121388 - SP Create date: 11-Aug-2023 Start date : 09/04/2023 End date : 06/30/2024 Submission deadline : 8/18/23 4:00PM CST. Client info : DOC Note : * Interview Process: In-person interview preferred. Teams interview possible. * Duration: 6-30-24 with extensions possible * On-site or Remote? 100% On-si.... (This job is for - TroubleshootingImaging Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk II - 118851 - SP Create date: 05-Jun-2023 start date : 07/17/2023 End date : 06/30/2024 submission deadline : 6/12 at 4:00PM CST. client info : DOA Note : * Interview Process: Remote Interviews through TEAMS meeting - 1 round * Duration of the Contract: through 6/30/2024, possibility of extension * Candidates .... (This job is for - Troubleshooting Jobs in WI Madison Consultant - (in Madison, WI))    Troubleshooting job openings in other states Jobs List NCDOT - Inventory Specialist (733266) Create date: 03-Apr-2024 Onsite start date :04/15/2024 End date :07/05/2024 submission deadline : 04/04/2024 client info :NCDOT Description : This is an onsite position in Raleigh, NC. This position will support duties consistent with documenting and.... (This job is for - Troubleshooting Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Stafford County - System Administrator 3 (730455) Create date: 25-Mar-2024 Hybrid start date :04/15/2024 End date :12/15/2024 submission deadline : 3/28/2024 client info : Stafford County Description : GENERAL DEFINITION OF WORK: The Systems Administrator is responsible for the installation, configur.... (This job is for - Troubleshooting Jobs in VA Stafford Administrator - (in Stafford, VA)) NCOSA - Service Support Analyst (730847) Create date: 11-Mar-2024 Onsite start date :03/18/2024 End date :09/06/2024 submission deadline : 03/15/2024 client info : Office of the State Auditor - TIMS - Technology and Information Management Services Description : Office of the State Auditor requires one .... (This job is for - Troubleshooting Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCFast Senior Linux System Administrator (730338) Create date: 27-Feb-2024 Hybrid start date :03/04/2024 End date :09/13/2024 submission deadline :03/04/2024 client info :NCDHHS-NCFAST Description : The primary role is to install and configure the Linux operating system as well as manage and maintain Linux-ba.... (This job is for - Troubleshooting Jobs in NC Durham Administrator - (in Durham, NC)) Scientist -62245 Create date: 15-Feb-2024 start date : 02/01/2024 End date :06/30/2024 submission deadline :03/15/2024 client info : TN DOH Note: * Position Location: On Site Description : This is a testing Scientist position working in the Environmen.... (This job is for - Supervision Troubleshooting Jobs in TN Nashville Consultant - (in Nashville, TN))    Troubleshooting job openings in WI Jobs List Programmer-Analyst II - 112563 - SP Create date: 16-Dec-2022 start date:1/3/2023 End date:12/31/2023 submission deadline:Monday December 19th 4:00PM CST. client info : Outagamie County Note: * Interview Process: Phone screen, then group in person interview. * Duration of the Contract: 12/31/2023 * Onsite or Remote? Local candidates or w.... (This job is for - Troubleshooting Database Admin Jobs in WI Appleton Analyst - (in Appleton, WI)) Certified Microsoft .NET Web Developer III - 102206 - SP Create date: 01-Apr-2022 start date:5/2/2022 End date:12/30/2022 submission deadline:4/11/2022 at 4:00PM CST. client info: Milwaukee County Note: * Interview Process: Microsoft Teams Interview w/camera on, 1-2 rounds * Duration: 12/31/2022 with extension possible. * Remote or On-site? Candidates wit.... (This job is for - Troubleshooting Jobs in WI Milwaukee Developer - (in Milwaukee, WI)) Desktop Support-2 - WISCJP00018174 Create date: 02-Apr-2021 Start Date :05/03/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 04/07/2021 by 8:00 A.M. CT Client Info : MILWCNTY-Airport Note : * Duration: Initial Period: 05/03/2021 - 06/30/2021; Renewals/Extensions through 06/30/2022 Description : This p.... (This job is for - Troubleshooting Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Cloud Automation Engineer - 68208 Create date: 02-Oct-2020 Job Description : Our great client in Milwaukee, WI has an immediate opening for a Senior Azure Cloud Engineer. This can sit remote. The Cloud Systems Engineer is part of the Infrastructure and Operations (I&O) – Hosting Services Department. This role includes responsibility for the design, planning, management, support, and .... (This job is for - Troubleshooting Jobs in WI Racine Engineer - (in RACINE, WI)) Associate Cloud Engineer - 39486 Create date: 16-Oct-2018 Candidate must be our own W2 Employee We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens Job Description : Our great Fortune 500 client in Franklin, WI has an immediate opening for an Associate Cloud Engineer. Description: Looking for a brilliant IT professional with a good un.... (This job is for - Troubleshooting AWS Jobs in WI Franklin Engineer - (in Franklin, WI)) (Consultant: Troubleshooting, Computing Skills, Active Directory, Computer Operations Customer Service Com in Madison, WI)

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