UCCE/ICM/CVP IPT SIP CAD API Engineer (Jobs in Charlotte, NC)   Requirement id 53112 Job title Engineer Job location in Charlotte, NC Skills required UCCE/ICM/CVP, IPT, SIP, CAD API Open Date 26-Apr-2016 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: UCCE/ICM/CVP, IPT, SIP, CAD API start date :06/1/2016 end date :06/1/2017 submission deadline :05/2/2016 description: Completes end to end call flow analysis and documentation on all incoming requests to ensure traceability of impacts to CTI platforms to include Call Routing and Softphone/End-points Owns all of the infrastructure and integration piece Represents CTI/Tel/Softphone across the platform base in major project planning efforts with the ability to evaluate line of business current state and desired future capabilities, identify gaps or issues, recommending areas of opportunity Determine potential timing and sequencing of improvement initiatives and support business case development to define the costs and benefits of proposed solutions Will provide custom development of CTI Softphone solutions within the Cisco UCCE and Genesys CTI platforms on the following APIs - PlatformSDK, AIL, CTIOS, CAD, and Finesse Utilize experience of contact center systems such as multi-site call routing, Automated Call Distribution (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Workforce Management (WFM), and multi-contact routing solutions of email, and web chat Experience building out and supporting large UCCE environments * Demonstrates skills in development, design, support, and implementation of multiple call center platforms * Must also have strong Analyst and reporting skills * Proficient in the framework of UCCE (applications, severs, databases) * Switch types include SIP, TDM and IPT. Target types include Agents, Places, Skills and ACD Queues   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 53112 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    UCCE/ICM/CVP job openings in other states Jobs List Telecom Operations Engineer - 48828 Create date: 19-Jun-2019 Description: The Telecom Operations Engineer will support the hardware/software/network technologies production environment by pro-actively monitoring and quickly responding to hardware/software/network incidents for one or more technologies within the technical area of expertise. Frequently collaborate with vendor/contractor partners to.... (This job is for - UCCE ICM CVP SIP Jobs in WI Brown Engineer - (in Brown, WI)) Systems Engineer III - 45686 Create date: 05-Apr-2019 Job Description : At least 5 years relevant experience required. Performs domain maintenance. Architects, supervises and participates in the implementation of technologies and platforms. Assists with planning and implementing systems and network integrations. Documents the design, operation and troubleshooting of technology platforms and.... (This job is for - UCCE ICM CVPCCNA Jobs in WA Bothell Engineer - (in BOTHELL, WA)) Active Directory - J-11-088-941 Create date: 19-Feb-2016 start date:2/1/2016 end date:4/1/2016 submission dead line:2/25/2016 desciption: Provide design, implementation and consulting for Cisco based voice telephony infrastructure. This person will also be responsible for engineering projects for VoIP initiatives, planning technology roadmaps, and configuring and optimizing all .... (This job is for - UCCE ICM CVP IVR OSPF Jobs in NJ NEWARK Developer - (in Newark, NJ)) Active Directory - J-11-088-941 Create date: 05-Feb-2016 Note: Start date : 2/1/2016 End date : 4/1/2016 Submission deadline: 2/11/2016 Description: Provide design, implementation and consulting for Cisco based voice telephony infrastructure. This person will also be responsible for engineering projects for VoIP initiatives, planning technology roadmaps, a.... (This job is for - UCCE ICM CVP IVR Cisco Jobs in NJ NEWARK Developer - (in Newark, NJ)) Telecommunications Test Analyst Create date: 18-Jan-2016 Note: Start date : 1/28/2016 Submission deadline: 1/22/2016 Description: 7+ yrs of experience with Cisco Call Manager and Unity voice mail - configuration and testing. Test Discipline knowledge, UCCM, and Unity VM. UCCE Infrastructure support and management for 8.5 and 9.x - Installation, Imple.... (This job is for - Cisco UCCE ICM CVP Jobs in IL Bloomington Analyst - (in BLOOMINGTON, IL))     (Engineer: UCCE/ICM/CVP, IPT, SIP, CAD API in Charlotte, NC)

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