UCCE/ICM/CVP SIP TCPIP Vendor Management Experience Engineer (Jobs in Brown, WI)   Requirement id 94065 Job title Engineer Job location in Brown, WI Skills required Telecom Experience, UCCE/ICM/CVP, SIP, TCPIP Vendor Management Experience Open Date 19-Jun-2019 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: Telecom Experience, UCCE/ICM/CVP, SIP, TCPIP Vendor Management Experience Description: The Telecom Operations Engineer will support the hardware/software/network technologies production environment by pro-actively monitoring and quickly responding to hardware/software/network incidents for one or more technologies within the technical area of expertise. Frequently collaborate with vendor/contractor partners to develop and implement detailed design, configuration and engineering strategies/solutions to resolve issues/incidents while remaining focused on security, up-time and performance. Provide troubleshooting and resolution to routine/semi-complex problems. Technical Management - Understands and Develops technical standards and architectural design requirements related to contact center engineering - Converts business requirements into contact center routing configuration utilizing the Cisco Unified Contact Center Enterprise (UCCE) platform - Understands and engineers to support the technology interfaces across the enterprise including: SIP, TCP/IP, UDP, CTIOS and standard TDM based communications (ISDN, FXO/FXS, etc.) - Engineers and supports solutions utilizing Voice Over IP technologies - Serves as a focal point for integration of technology within and across technology capability domains - Ensure deliverables meet expectations regarding cost, schedule and scope - Establish and manage release schedules and processes - Ensure deliverables are aligned with POA architectural standards and deploy the appropriate reuse of common objects and components - Leads in the development of project requirements and estimates from a technical perspective - Anticipate, promote and manages technical uplift initiatives (upgrades, re-platform, etc) - Own and manage projects as Subject Matter Expert in the contact center technology domain - Day to day management of the UCCE platform including route log review, troubleshooting with support vendors, and business liaison - Provide rotational on-call support for contact center escalations Vendor Management - Educates vendor(s) on changes to technical standards and architectural requirements - Ensures vendor solutions meet technical standards, design and performance requirements - Actively participates in design walk-throughs with the vendor(s) - Provide quality assurance on vendor deliverables to avoid impacts on existing applications and/or business processes - Establishes a strong working relationship with vendor(s) through manufacturing phases of development and implementation - Drive correction of mis-managed tasks by vendors, ensure the mistakes are not duplicated Required: - Bachelors degree in Computer Science, Engineering or related field; or equivalent work experience. - 5-7 years of relevant experience - 5-7 years of proven engineering expertise within the subject matter domain. - Ability to support working outside of normal business hours to provide after hour or "" on-call"" support when necessary to solve high profile incidents/problems. - Highly innovative problem solver with strong analytical and customer service abilities required. - Ability to communicate and articulate technical information across various organizational levels. - High reasoning aptitude and ability to quickly understand complex operating environments. Preferred: Implementation\architectural experience in Red Hat Linux, Windows Server, VMWare, Cisco (LAN/WAN), Disaster Recovery, Cloud Computing concepts, Voice Communications, Contact Center Technologies. - Strong communications skills both verbal and written. - Domains: Network, Hardware, Infrastructure, Contact Center, Voice, Video, Contact Center"   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 94065 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    Telecom Experience job openings in other states Jobs List System Administrator -62535 Create date: 09-Apr-2024 start date : 04/22/2024 End date :04/21/2025 submission deadline :04/10/2024 client info : CT DPH Note: * Position Location: Hybrid Description : As part of the Bureau of Information Technology Solutions (BITS), the consu.... 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