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Unix Remedy SLA MS Office Microsoft Visio Sharepoint Administrator
(Jobs in Irving
 
Requirement id 11504
Job title Administrator
Job location in Irving, TX
Skills required Unix, Remedy, SLA, MS Office Microsoft Visio Sharepoint
Open Date 02-Nov-2012
Close Date
Job type Contract to Hire
Duration 7 Months
Compensation DOE
Status requirement ---
Job interview type Phone Screening
   Email Recruiter: coolsoft
Job Description Administrator: Unix, Remedy, SLA, MS Office Microsoft Visio Sharepoint

** Only W2 Employee - No Subcontracting

** Can submit at higher rate

*** Over Time is paid at 1.420 times
OT - Extra Hours on Weekdays and Saturdays

*** Double Time is paid at 2.0 times
DT - Hours worked on Sundays

Functional Job Overview
The batch Monitoring Analyst performs monitoring and escalations of batch processing alerts from Tandem and UNIX systems.
Candidate and Job Summary
Ideal candidate must be a team player, detail oriented with strong follow through-capabilities, dependable and able to handle rapidly changing priorities with a positive attitude with great flexibility. The candidate will work in a 7x24 first-tier response team performing “eyes on glass” monitoring, validation and escalations of Tandem and UNIX system alerts within specified SLA times.

Job Requirements, Duties & Responsibilities
• Monitor Tandem and Unix server operations: server hardware, applications and processing
• Monitor, review and respond to alerts from automated system monitors
• Opens, updates, closes and monitors Remedy Trouble Tickets within the SLA
• Monitor TNG and Data Express for job and transmission failures
• Complete Daily Check Sheets
• Monitor Tandem Viewpt for system alerts
• Monitor Tandem Monbatch for aborts
• Other duties as assigned to meet business requirements
Fundamental Process Skills
• Ability to multi-task, prioritize and resolve urgent issues
• Utilize process skills with high attention to detail
• Ability to follow documented procedures during system failures
• Ability to follow daily system checklists
• Escalates to internal / external sources to expedite resolution of issue
• Ability to follow and understand all standards, processes, procedures and policies
Technical Skills / Knowledge
• Familiarity with a variety of system management tools and programs
• Working knowledge of:
o Basic knowledge of UNIX command line syntax
o Basic knowledge Tandem non-stop system
o File Transmissions
• Fluent ability in applications: MS Office, M/S Visio & SharePoint
• Basic networking principles.
• Knowledge of Windows / UNIX login processes
Communication Skills
• Utilize interpersonal and communication skills working with customers
• Ability to provide on-call engineers critical information in a clear, concise and quick manner
Required Experience
• 1-2 years experience in a 7/24/365 network operations center
• 1+ years of hands-on experience in a Tandem / UNIX environment

Work Schedule
• Nonexempt position
• Ability to work shifts, including nights, weekends and holidays. Shifts may be rotated and reassigned as needed to meet business requirements
• Shifts are comprised of 40 hours per week

Education Requirements
• A High School Diploma is required; Associates degree or higher in data processing or equivalent preferred
• Certifications with Tandem / UNIX systems a plus
• ITIL Foundations Certifications a plus
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 11504 while calling.
 
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(Administrator: Unix, Remedy, SLA, MS Office Microsoft Visio Sharepoint in Irving, TX)
     
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