VPN RSA RACF Mainframe Security Client Server Appliations PC Hardware Analyst (Jo   Requirement id 11399 Job title Analyst Job location in Dublin, OH Skills required Microsoft Windows Server, VPN, RSA, RACF Mainframe Security Client Server Ap Open Date 25-Oct-2012 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Analyst: Microsoft Windows Server, VPN, RSA, RACF Mainframe Security Client Server Ap ** Only W2 Employee - No Subcontracting ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays An Associate Support Center (ASC) Help Desk Analyst is responsible for providing 1st Tier Support for Fiservs internal systems and business processes. ASC Analysts are required to provide support for associate issues and resolve moderately complex problems in the areas of systems configuration/setup, product functionality, and systems enhancements; escalate to appropriate team members, or team, as needed. Inquiries to the ASC are received via telephone and/or Remedy service requests. The ASC analyst must be able to adjust to a rapidly changing environment and have excellent interpersonal, communication (both verbal and written) and problem solving skills. The ASC Analyst will serve as the voice of the customer while balancing the security and business requirements of the business. The ideal candidate must have a balance of customer service focused soft skills as well as an aptitude for the technical nature of the position. Skills Required - Experience in supporting a Microsoft Windows (Server/Workstation) environment - Experience in administration of Microsoft Active Directory Users and Groups - Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration - Experience with Microsoft Exchange mail administration and Microsoft Office applications - Experience in supporting and administration of RACF Mainframe environment - Experience in supporting a wide variety of business applications used in a client server and web based environments - PC and Laptop hardware and software support Skills Desired - Ability to adapt to a rapidly changing environment - Aptitude in grasping technical concepts and communicating in a manner appropriate to a given audiences - Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems - Ability to properly document troubleshooting steps and processes in an appropriate fashion Education - High School Diploma - 2-3 Years Experience in a technical customer contact environment - A+ Certification Preferred   Call 502-379-4456 Ext 100 for more details. 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