VPN Troubleshooting WINDOWS 7 INSTALLATION Enviroment Support Service Desk Call Cent   Requirement id 111496 Job title Consultant Job location in Des Moines, IA Skills required IT Knowledge, VPN, Troubleshooting, WINDOWS 7 INSTALLATION Enviroment Suppor Open Date 10-Nov-2020 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Consultant: IT Knowledge, VPN, Troubleshooting, WINDOWS 7 INSTALLATION Enviroment Suppor Start Date : 11/23/2020 End Date : 11/07/2021 Submission Deadline : 11/13/2020 * Note : In Person Only * Client Info : OCIO: Office of the Chief Information Officer The State of Iowa OCIO is searching for a Help Desk Support (HDS3) resource to provide technical assistance and advice to end users for hardware, software and systems. This position will perform all roles of a Help Desk Support technician to create a ticket, providing immediate assistance for issues over the phone when possible or escalating to appropriate teams when needed. A majority of the calls are from public users requiring password resets, helping to get access to systems or setting an account. The ideal candidate will have excellent customer service and communications skills. Responsibilities: Handle difficult situations with clients and turn them into a win for the service desk team Initiate trouble tickets from a service desk system Answer how-to questions and resolve issues related to system access and password creation/reset Maintain a positive outlook, be professional, and provide excellent customer service The Help Desk Support (HDS) resource provides technical assistance support and advice to end users for hardware, software and systems. Depending on the level, the Help Desk Support staff will provide phone support for activities such as password resets or in-person, hands-on technical assistance to business and technical users. Calls software and hardware vendors to request service regarding defective products. Talks to programmers to explain software errors or to recommend changes to programs. Talks with technical and non-technical co-workers to research problem and find solution. Calls software and hardware vendors to request service regarding defective products. Develops end user instructions Examples could be: How to manage your popup blocker or How to add a printer. Follows quality standards and displays strong customer service skills. Able to work in a team environment. Completes assigned tasks. Possesses strong communication skills; both written and spoken. Trains users on software and hardware on-site. HDS3 3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 111496 while calling.   Other jobs in IA: Des Moines (16), West Des Moines (2), West Desmoines (1), IT Knowledge job openings in Des Moines, IA Jobs List IA -OCIO-HDS3- Help Desk Support (660045) Create date: 27-Aug-2021 Start Date :09/20/2021 End Date :08/21/2022 Submission Deadline :09/2/2021 Client Info : OCIO: Office of the Chief Information Officer Note |: * Agency Interview Type: Web Cam Interview Only Description : The Help Desk Support (HDS) resource provides tech.... 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