VPN MS Office Microsoft 365 Trouble Shooting Remote Access Service Desk Analyst   Requirement id 135967 Job title Analyst Job location in Atlanta, GA Skills required Associates Degree, Help Desk Analyst, VPN, MS Office Microsoft 365 Trouble Shooting Open Date 23-Aug-2022 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Associates Degree, Help Desk Analyst, VPN, MS Office Microsoft 365 Trouble Shooting Start date :09/06/2022 End Date :02/28/2023 Submission deadline :08/25/2022 Client Info :CJCC Description : Must be local to Metro Atlanta. Hybrid role: onsite Tues & Thurs & remote Mon, Wed & Fri Job Summary: Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. Detailed Overview: At CJCC, the Help Desk Technician is the first line of interaction with our clients end-users. They will be able to diagnose and resolve technology related issues via phone, email, chat, or walk ins in a timely. They must have the ability to remain calm under pressure and show empathy towards their clients. They will either attempt to resolve common end-user issues or assign and escalate the ticket to the appropriate team. This role allows you to learn about various processes and systems within Information Technology. Essential Duties and Responsibilities: Demonstrated experience with Service Desk application for managing IT requests Demonstrated ability to support and troubleshoot laptops, desktops, IP Phone, cell phones and various applications Serve as the first point of contact for end-users seeking technical support via phone, email, and/or chat channels. Ticket concerns will be IT in nature and related to systems, software, or hardware. Monitor and respond quickly and effectively to requests received through the Helpdesk ticket board and escalate unresolved issues to the next level of support. Perform basic remote or in person troubleshooting by walking customers through problem-solving processes and probing questions. Utilize excellent customer service skills to build rapport with end-users and maintain positive client communication. Ability to correctly assess a situation, come up with a logical resolution and seek assistance if required. Must be able to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting Must be a flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment MS Office and Microsoft 365 troubleshooting experience VPN remote access configuration & troubleshooting experience Demonstrated experience troubleshooting infrastructure and network related issues Coordinate directly with business owners, development team, 3rd party vendors and supporting organizations to best understand and analyze business specifications Responsible for maintaining Active Directory accounts (activating, de-activating, creating, and managing AD user groups and security levels Familiar with SharePoint, Teams, and OneDrive. Have a basic knowledge in Azure. Excellent customer service skills and the ability to communicate effectively in oral and written form with technical and non-technical clients Ability to work independently with staff on process and simple software solutions. Qualifications: •Associates degree in a related field from an accredited college or university •OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent. •Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135967 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Associates Degree job openings in Atlanta, GA Jobs List GA DHS - ID Analyst (709984) Create date: 01-May-2023 Remote Start date :05/22/2023 End Date :06/28/2024 Submission deadline : 05/04/2023 Client Info :DHS Description : The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS. *This p.... (This job is for - Spreadsheet Helpdesk Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA DHS - ID Analyst (705797) Create date: 09-Mar-2023 start date : 03/27/2023 End date : 06/30/2023 submission deadline : 03/14/2023 client info : DHS Note : * Remote * Web Cam Interview Only Description : Position Responsibilities: •Receive and track onbo.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA DHS - ID Analyst (703939) Create date: 10-Feb-2023 Remote Start date :03/06/2023 End Date :06/30/2023 Submission deadline :02/17/2023 Client Info :DHS Description : --------------------------------------------- *THIS IS NOT A TECHNICAL SUPPORT POSITION. THIS POSITION IS AN ADMINISTRATIVE ROLE *Local Metro Atlanta area.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA CJCC Help Desk Analyst 2 (703547) Create date: 01-Feb-2023 start date : 02/20/2023 End date : 05/19/2023 submission deadline : 02/06/2023 client info : CJCC Note : * Onsite * Interview Type : Either Web Cam or In Person Description : Under general supervision, assists custo.... (This job is for - VPN Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA DHS - ActivTrak Administrator (693122) Create date: 14-Sep-2022 Remote Start date :10/03/2022 End Date :06/30/2023 Submission deadline :09/23/2022 Client Info :DHS Description : Position Responsibilities: ActivTrak is a cloud-based platform that provides productivity insights into how teams work, improving employee and customer experi.... (This job is for - job Jobs in GA Atlanta Administrator - (in Atlanta, GA))    Associates Degree job openings in other states Jobs List NSU - Network Engineer 2 - (729352) Create date: 08-Feb-2024 Start date : 02/19/2024 End date : 07/08/2024 Submission deadline : 2/14/2024 Client info : NSU Note : * Onsite Description : Deploy functional wired/wireless campus networks (LAN,WLAN,WAN). Monitor network performance a.... (This job is for - job Jobs in VA Norfolk Engineer - (in Norfolk, VA)) Applications Developer/Senior Batch COBOL/DB2 - 61161 Create date: 04-Aug-2023 start date : 09/18/2023 End date : 10/31/2025 submission deadline : 08/10/2023 client info : NeOCIO Description : The Senior Applications Developer provides Technical Analyst support within the DHHS N-FOCUS Batch team. The batch team pro.... (This job is for - job Jobs in NE Lincoln Consultant - (in Lincoln, NE)) Legal Associate - 60517 Create date: 21-Apr-2023 start date : 05/15/2023 End date : 05/14/2024 submission deadline : 05/05/2023 client info : TN HR Note : * Position Location : Hybrid Description : The Department of Human Resources is seeking to fill a contract Legal As.... (This job is for - job Jobs in TN Nashville Consultant - (in Nashville, TN)) Legal Assistant - 60481 Create date: 14-Apr-2023 Start date : 04/17/2023 End Date : 06/30/2024 Submission deadline : 04/20/2023 Client Info : TN TennCare Note: * Position Location Hybrid * Candidate Must Be Local Description : The legal assistant will help determine individual and family eligibility for TennCare. <.... (This job is for - MS Office Jobs in TN Nashville Consultant - (in Nashville, TN)) Legal Assistant - 60338 Create date: 23-Mar-2023 Start date : 04/17/2023 End date : 06/30/2024 Submission deadline : 03/30/2023 Client info : TN TennCare Note : * Position Location : Hybrid * Candidate Must Be Local Description : Position Description/Daily Acti.... (This job is for - job Jobs in TN Nashville Consultant - (in Nashville, TN))    Associates Degree job openings in GA Jobs List Dekalb County Schools - IT Business Analyst 2 (679553) Create date: 31-Mar-2022 Start Date : 04/18/2022 End Date : 06/30/2023 Submission Deadline : 04/05/2022 Client Info: Dekalb - IT Note: * Agency Interview Type : Web Cam Interview Only Description: Job Summary • Analyzes customer business needs and participates in t.... (This job is for - Business Analyst IT Experience Jobs in GA Decatur Consultant - (in Decatur, GA)) Dekalb County Schools - Customer Care Specialist(676242) Create date: 17-Feb-2022 Start Date :03/7/2022 End Date :06/30/2022 Submission Deadline :02/22/2022 Client Info : Dekalb - IT Note : * Agency Interview Type: Either Web Cam or In Person Description : Under general supervision, maintains student accounting enrollment a.... (This job is for - Booklets Jobs in GA Decatur Specialist - (in Decatur, GA)) GA DCBH Systems Administrator 1 (635943) Create date: 11-Sep-2020 Start Date : 09/28/2020 Submission Deadline : 09/16/2020 Client Info : DCBH - IT Note: * Agency Interview Type: * Local Candidates only Description: Under direct supervision, installs, configures, & supports a local area network, wide area network, internet system, com.... (This job is for - Imaging Jobs in GA Decatur Administrator - (in Decatur, GA)) (Analyst: Associates Degree, Help Desk Analyst, VPN, MS Office Microsoft 365 Trouble Shooting in Atlanta, GA)

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