Project Manager Manager (Jobs in Michigan, MI)   Requirement id 55161 Job title Manager Job location in Michigan, MI Skills required Service Desk Management, ITIL Or ITSM Service Methodologies, Project Manager, Open Date 26-Jul-2016 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Manager: Service Desk Management, ITIL Or ITSM Service Methodologies, Project Manager, Description: Staff Augmentation for the Michigan Client Service Center (CSC). The State of Michigan (SOM) is looking for a vendor to provide a minimum of 25 total resources to augment the Michigan CSC. The CSC serves as the primary point of contact for the 50,000 SOM employees when they experience computer and other technology issues. One (1) Full Time Position - Project Manager 2 This resource will serve as the Helpdesk Engagement Lead, providing day-to-day management and oversight of the supplier Help Desk Support Resources, performance monitoring, and resource validation. Supplier Resources will work under the direction of the CSC management and will follow a process established by the SOM to ensure consistency. Responsibilities include, but are not limited to: • Maintaining personnel documentation to include regular development and training plans. • Providing pre-screening of supplier provided candidates to ensure all qualifications and competency levels are satisfied. • Providing observations and recommendations around tools and process development, including coaching around the review, evaluation of existing tools, recommend process improvement. The SOM will retain control and decision-making authority over infrastructure technologies and tools, process, and procedure definition, resource determination, and operational budget. • Supporting the SOM resources who perform demand and capacity planning, scheduling and team utilization, retention strategies, attrition planning, project reporting, and new hire requests. • Providing weekly status reports, monthly metric analysis and quarterly business reviews to the SOM as well as the following: o The number of hours expended during the past two weeks, and the cumulative total to date for the project. Also state whether the remaining hours are sufficient to complete the project. o Indicate what was worked on, what was completed during the current reporting period, and any issues that need to be addressed. o Funds: Indicate the amount of funds expended during the current reporting period, and the cumulative total to date for the project. o Supplier will submit its status reports to the SOM Project Manager by Monday of the following week. • Capturing common support problems, knowledge articles, infrastructure designs, compliance, process, role, and task-based information. • Implementing a Standard Operational Procedure (SOP) review process to ensure alignment to industry best practice. • Implementing a Governance model to include progress on Value Management initiatives, Capacity Plan versus actual review, and a Monthly Metric review. Project Manager 2 Required and Desired Skills: • Five (5) years experience in Service Desk Management of a mid/large scale enterprise technology help desk environment. • Working knowledge of ITIL or ITSM service methodologies, ITIL certification preferred. • Demonstrated experience providing a high degree of customer service. • Demonstrated ability to recommend new or improved processes in support of improved Service Desk support operations. • Demonstrated ability to lead and motivate a Service Desk team. Required Skills: * Service Desk Management * Project manager * ITIL or ITSM service methodologies   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 55161 while calling.   Other jobs in MI: Ann Arbor (5), Detroit (2), Dimondale (1), Lansing (29), Pontiac (1), Southfield (1), TROY (1), Warren (1),    Service Desk Management job openings in other states Jobs List Service Desk Personnel -61292 Create date: 11-Aug-2023 Start date : 09/07/2023 End Date : 09/07/2024 Submission deadline : 08/25/2023 Client Info :TN DOT Note : Position Location : On Site Description : 1.Position Overview Requesting Manager Name: Zenaida Heslop, Rick Baird Request Date: Ph.... (This job is for - Jobs in TN Nashville Specialist - (in Nashville, TN)) Help Desk Support II - RQS 2018-11165 C Create date: 22-Oct-2019 start date:10/22/2019 submission deadline:10/25/2019 Description: Identity and Access Management Analyst The Governors Office of Information Technology Identity and Access Management (IAM) work unit is responsible for how users within an organization .... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO))     (Manager: Service Desk Management, ITIL Or ITSM Service Methodologies, Project Manager, in Michigan, MI)

Featured Jobs .NET FRAMEWORK SQL Architect (Jobs in Madison, Wisconsin) RFP Engineer Analyst (Jobs in Lansing, Michigan) Customer Specialist (Jobs in Raleigh, North Carolina) MPLS OSPF Specialist (Jobs in Raleigh, North Carolina) PowerShell Cisco Routers UCS Consultant (Jobs in Raleigh, North Carolina) HTML Python Developer (Jobs in Jackson, Mississippi) Communication Drupal - Developer (Jobs in Denver, Colorado) Implementation Specialist (Jobs in Raleigh, North Carolina) Written Analyst (Jobs in Lincoln, Nebraska) Website Development Planning - Consultant (Jobs in Nashville, Tennessee)