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Workstations Troubleshooting Operating Systems Communication Developer
(Jobs in S
 
Requirement id 63377
Job title Developer
Job location in Salem, OR
Skills required Helpdesk Support, Workstations, Troubleshooting, Operating Systems Communication
Open Date 16-Aug-2017
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Developer: Helpdesk Support, Workstations, Troubleshooting, Operating Systems Communication

Start Date : 09/01/2017
End Date : 02/28/2018
Submission Dead Line : 08/20/2017
client info : ODOT
Description :



Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. May require an associates degree in a related area and at least 3years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of Contractor staff. A wide degree of creativity and latitude is expected.

Project Name: ODOT Information Systems Help Desk Support II



This request is for a Help Desk Support II Position. The contract term is a minimum of three months but may be extended up to six months depending on Agency need. In any event the term will be no more than 1,040 hours. The position is for staff augmentation in the Desktop Technical Support group of ODOT Enterprise Technology in Salem, Oregon. The need is due to a shortage of staff.

Duties

The primary roles of the IS technicians are:

Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications.
Build and configure ODOT PCs, following agency standards and procedures.
Provide status reports as directed describing work-related activities and accomplishments.
Maintain workstations in accordance with IS standards.
Ensure workstations and their applications are in operational condition.
Troubleshoot workstation hardware and operating system problems.
Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.

Assist IS in inputting accurate inventory information.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 63377 while calling.
 
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(Developer: Helpdesk Support, Workstations, Troubleshooting, Operating Systems Communication in Salem, OR)
     
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