ZOS MQ Series HMC Skills JES2 TSO JCL Excellent Oral And Written Communication Skil   Requirement id 107694 Job title Administrator Job location in Phoenix, AZ Skills required System Administration Experience, Remedy Ticketing, ZOS, MQ Series HMC Skills JES2 TSO JCL Excell Open Date 23-Jun-2020 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Administrator: System Administration Experience, Remedy Ticketing, ZOS, MQ Series HMC Skills JES2 TSO JCL Excell Note: * On-site/Remote: On-site * Interview: Phone or video call; then in-person Experience required Operational Responsibility: § Interface on behalf of the IT Operations department with technology support partners. § Advocate for business client facing teams on issues requiring support team awareness. § Monitor MoogSoft Alerts/Situations per alert handling procedures ensuring Service Level event acknowledgement is met. § Evaluate issues and escalate to senior technicians, engineers, and/or the vendor as appropriate. § Assists with supporting and recovering Mainframe and Distributed infrastructure, documents and communicates actions in collaboration with teammates. § Provide support for routine production problems that have been escalated to the command center and/or technicians. § Perform changes within established guidelines and under supervision. § Tracks the status of the issue and provides updates to stakeholders as required. Updates internal ticketing systems as required. § Build productive internal/external working relationships with peer level positions to ensure tasks are completed. § Maintains and increases technical knowledge by attending training sessions and establishing personal network. § Complete work assignments based on department priorities and system criticality. § Identify continuous service delivery opportunities to improve IT service readiness. § Identify and contribute improvement opportunities that align with services enabling business success. § Performs other duties as assigned or apparent § Collaborate with technology partners professionally while ensuring services offered § Identify continuous service delivery opportunities to improve IT service readiness. Qualifications: § Bachelors degree in Computer Science, or related discipline with an information technology focus or equivalent experience. § 3-5 years of experience in a large 24x7 high availability data center environment (1000+ servers) § Possess specialized knowledge and understanding of mainframe and server operating systems normally obtained through formal technical training § Experience working with load balancers, to add/remove servers and/or service ports from load balancers. § A solid understanding of a UNIX and Windows Server-based operating systems. § General knowledge of the z/OS Operating Systems, working knowledge of JCL, TSO, JES2, SDSF, CICS, DB2, Datacom, MQ series, HMC and system consoles. § Familiarity with fundamental networking/distributed computing environment concepts; ability to configure NFS and NIS, use of basic network commands for troubleshooting/DNS validation and basic routing concepts. § Familiarity with Remedy/SmartIT service management tools. § Strong problem solving and decision making skills focusing on efficient service restoration. § Ability to pay close attention to details while performing technically detailed tasks. § IT management experience with process development and improvement. § Experience in implementing key IT standardized process and methodologies (ITIL, Event Management, Incident, Problem and Knowledge Management) § A change agent and forward thinking, ability to influence team with continuous operational and technology changes. Additional job information The Mainframe/Server Administrator is the primary point of contact for Schwabs internal business and technology customers. This dual discipline position participates in the technical administration of mainframe and server systems, as well as assisting with monitoring enterprise wide alerts, performing work within Information Technology Operations (ITO) Incident, Problem and Change management system. This includes providing initial triages during an event and post review after an event. The role ensures production system environments operate reliably and efficiently. This is a 24/7/365 mission critical operations. The planned work schedule for this position is 10am-8:30am ET (Mo   Call 502-379-4456 Ext 100 for more details. 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