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Monitoring Healthcare Experience ITIL Certification Lean Six Sigma ServiceNow Analy
 
Requirement id 87469
Job title Analyst
Job location in DAVIS, CA
Skills required Project Management Methodologies, Monitoring, Data Analysis, Healthcare Experience ITIL Certification
Open Date 18-Jan-2019
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement not found
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Project Management Methodologies, Monitoring, Data Analysis, Healthcare Experience ITIL Certification

Candidate must be our W2 Employee


We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens




Job Description :

Apex Systems is looking for a Service Management Process Analyst to support our client - Information and Educational Technology (IET) at the University of California, Davis - to work with its Service Management team on request fulfillment and migration of processes to ServiceNow, and to more generally help IET effectively manage its IT services and business processes. This position is a 2 year contract based out of Davis, CA, and our client is looking to hire as soon as possible.


Summary of Functions and Responsibilities:

Business requirements to implement service catalogs for internal IET operations: HR, Facilities, Communications/Marketing, etc.
Reviews of solution design proposals
Verification and validation testing of proposed solutions
Facilitation of user acceptance testing sessions (UAT)
User and technical documentation to support product deployments
Product release schedules
Release documentation
Pre and post deployment service support


Essential Responsibilities:


80% - SERVICE MANAGEMENT PROCESS AUTOMATION

Provide support for developing Information technology efficiencies, quality, and automated solutions for the Information and Educational Technology (IET) department.
Drives to deliver the processes, standards, and tools to support IET in a stable and highly reliable suite of service management applications.
Works with the IET service managers and campus customers to evaluate and transition manual support functions to automated solutions.
Collaborates with campus units to perform moderate to complex analysis of departmental processes and procedures to identify inefficiencies, quality issues, and improvement opportunities.
Uses generally accepted good practices, methods, and frameworks to identify, document, and develop improvement recommendations.
Participates in product release activities, which include release planning; acceptance testing; post-implementation verification and validation; incident management; and problem resolution.
Analyze manual processes and procedures to define requirements, which improve efficiencies and quality, and take advantage of technology automation tool such as ServiceNow and DocuSign.
Design online forms, workflows, and process solutions to automate business functions, improve efficiencies, and reduce operational costs.
Support service management initiatives aimed at improving business functions and reducing costs with ServiceNow and supporting software systems
Designs and presents strategies, recommendations, and solutions to the non-technical campus community as well as IT representatives.
Collaborate with the ServiceNow administrators, campus customers, and technical stakeholders, to deliver automation and integration solutions with ServiceNow.
Prepares and presents information at various technical forums and business meetings.
Continually improve the request management process, procedures, and standards documentation.

20% - SPECIAL PROJECTS AND ASSIGNMENTS

Assist team members to complete related tasks to deliver solutions effectively. Perform day-to-day operational support tasks linked to the teams customer service objectives.

Minimum Qualifications

Experience working in projects designed to improve business systems and processes with automation technology.
Experience in achieving goals through collaboration and teams.
Experience working cooperatively with and leading peers, employees, and IT professionals in functional and project teams to deliver work products.
Experience working with
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 87469 while calling.
 
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(Analyst: Project Management Methodologies, Monitoring, Data Analysis, Healthcare Experience ITIL Certification in DAVIS, CA)
     
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