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Oral And Written Communication Resolving Network Issues Analyst
(Jobs in Little
 
Requirement id 131590
Job title Analyst
Job location in Little Rock, AR
Skills required Customer Support Skills, End User Support, Problem Solving Skills, Oral And Written Communication Resolving
Open Date 26-Jan-2022
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Customer Support Skills, End User Support, Problem Solving Skills, Oral And Written Communication Resolving

Start Date :01/31/2022
End Date :06/30/2022
Submission Deadline :02/1/2022

Client Info : AOC

Description :

Local Candidates
Webcam or In Person Interviews
On-Site Position
Extensions will be sought for the right candidate.


The Administrative Office of the Courts (AOC) is an agency within the judicial branch of government that works to support the state courts on behalf of the Arkansas Supreme Court. The Court Information Systems Division (CIS) is responsible for providing technological support to the states courts, making court information available to the public, and developing and implementing online, court-related services. CIS is a team-based organization using the Disciplined Agile framework. You may view our Statement of Core Values at https://www.arcourts.gov/modernization/statement-core-values.

The Help Desk Analyst is a member of the CIS Application Support Team. This team is primarily responsible for support AOC-provided court management applications. The Help Desk Analyst will be responsible for answering calls and emails from customers, diagnosing problems, and helping troubleshoot customer support issues. The Analyst will provide professional and prompt real-time support to customers seeking support for AOC applications.

Years of Experience: At least 3 years in a fast-paced customer service role
Education: 4 year college degree preferred

Role Description:
Answer telephones and emails and provide support to application users
Identify, evaluate and prioritize customer problems and services.
Utilize all technical resources to solve customer problems.
Escalate unresolved calls to appropriate support staff or service group.
Adhere to defined Help Desk procedures and standards.
Participate in on-going testing, training and departmental development.
Maintain accurate records and call logs for management reporting.
As needed, instruct end users in the appropriate use of reference materials
Performs functional testing of the software as related to preparation for training materials and other related responsibilities as required or assigned.
Read and comprehend technical service manuals and publications.
Detect and correct equipment errors.
Prioritize and schedule own workload.
Assist in coordination of changes, upgrades and new products.
Manage and report time spent on all work activities.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Ability to work independently as well as part of a team environment.
Ability to work under pressure is an essential function of the job.
Communicate accurate and useful status updates.
Follow quality standards.
Ability to work in a team environment

Working Relationships
The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities. Must maintain a high degree of integrity, decorum and respect at all times and possess the ability to communicate with court personnel at all levels. Because this can be a fast-paced, high-stress environment at times, the successful candidate will have a customer-focused calm demeanor.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 131590 while calling.
 
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Description :

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(Analyst: Customer Support Skills, End User Support, Problem Solving Skills, Oral And Written Communication Resolving in Little Rock, AR)
     
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