Oral Ability To Learn New Systems Court System Analyst (Jobs in Little Rock, AR   Requirement id 133466 Job title Analyst Job location in Little Rock, AR Skills required Customer Support Analyst, Working With End Users, Problem Solving/Analysis Skills, Oral Ability To Learn New Systems Court Open Date 29-Apr-2022 Close Date Job type Contract Duration 14 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Customer Support Analyst, Working With End Users, Problem Solving/Analysis Skills, Oral Ability To Learn New Systems Court Start date:05/09/2022 End date :06/30/2023 Submission Deadline:5/4/2022 Client Info:2258 Description : Local Candidates On-Site Position Extensions will be sought for the right candidate. The Administrative Office of the Courts (AOC) is an agency within the judicial branch of government that works to support the state courts on behalf of the Arkansas Supreme Court. The Court Information Systems Division (CIS) is responsible for providing technological support to the states courts, making court information available to the public, and developing and implementing online, court-related services. CIS is a team-based organization using the Disciplined Agile framework. You may view our Statement of Core Values at https://www.arcourts.gov/modernization/statement-core-values. The Help Desk Analyst is a member of the CIS Application Support Team. This team is primarily responsible for support AOC-provided court management applications. The Help Desk Analyst will be responsible for answering calls and emails from customers, diagnosing problems, and helping troubleshoot customer support issues. The Analyst will provide professional and prompt real-time support to customers seeking support for AOC applications. Years of Experience: At least 3 years in a fast-paced customer service role Education: 4 year college degree preferred Role Description: Answer telephones and emails and provide support to application users Identify, evaluate and prioritize customer problems and services. Utilize all technical resources to solve customer problems. Escalate unresolved calls to appropriate support staff or service group. Adhere to defined Help Desk procedures and standards. Participate in on-going testing, training and departmental development. Maintain accurate records and call logs for management reporting. As needed, instruct end users in the appropriate use of reference materials Performs functional testing of the software as related to preparation for training materials and other related responsibilities as required or assigned. Read and comprehend technical service manuals and publications. Detect and correct equipment errors. Prioritize and schedule own workload. Assist in coordination of changes, upgrades and new products. Manage and report time spent on all work activities. Complete assigned tasks. Strong communication skills; both written and spoken. Ability to work independently as well as part of a team environment. Ability to work under pressure is an essential function of the job. Communicate accurate and useful status updates. Follow quality standards. Ability to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities. Must maintain a high degree of integrity, decorum and respect at all times and possess the ability to communicate with court personnel at all levels. Because this can be a fast-paced, high-stress environment at times, the successful candidate will have a customer-focused calm demeanor.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 133466 while calling.   Other jobs in AR: Acxiom (1), Arkansas (2), Little Rock (21), Rock (2),    Customer Support Analyst job openings in other states Jobs List DSS System Administrator 4 REMOTE (698420) Create date: 23-Nov-2022 Start date :12/19/2022 End Date :06/30/2023 Submission deadline :11/25/2022 Client Info :DSS Description : --------------------------------------------- *local candidates strongly preferred DSS requires an MFT (GoAnywhere) System Administrator to oversee and control Systems and progra.... (This job is for - job Jobs in VA Richmond Administrator - (in Richmond, VA)) Doc125505 Job 2210 Customer Support Analyst B -SP Create date: 19-Sep-2018 Note: Please get the signature from the candidates on the Exhibit-B Resume Self Certification Form. Submission Deadline: 9/21/2018 2:30 AM Start Date: 9/28/2018 End Date: 6/30/2019 Client: Florida Department of Transportation Description: 4 Scope of Services This resource will p.... (This job is for - job Jobs in FL WestPalmBeach Analyst - (in WEST PALM BEACH, FL)) Doc124733 Job 2210Customer Support Analyst B Intermediate-SP Create date: 06-Sep-2018 Note: Please get the signature from the candidates on Exhibit-B Resume Self Certification Form. Submission Deadline: 9/12/2018 9:30 PM Start Date: 9/21/2018 End Date: Client: Florida Department of Transportation Description: 4 Scope of Services The Central Office, IT Services Of.... (This job is for - job Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) Doc124841 Job 2210 Customer SupportAnalyst B Intermediate-SP Create date: 29-Aug-2018 Note: Please get the signature from the candidates on Exhibit-B Resume Self Certification Form Submission Deadline: 9/5/2018 2:30 AM Start Date: 9/10/2018 End Date: 6/30/2019 Client: Florida Department of Transportation Description: Scope of Services This resource will primarily.... (This job is for - job Jobs in FL Miami Analyst - (in Miami, FL)) Doc124781 Job 2210Customer Support Analyst B Intermediate-SP Create date: 28-Aug-2018 Note: Please get the signature from the candidates on Exhibit-B Resume Self Certification Form Submission Deadline: 9/5/2018 2:30 AM Start Date: 9/10/2018 End Date: 6/30/2019 Client: Florida Department of Transportation Description: 4 Scope of Services This resource will primari.... (This job is for - job Jobs in FL Chipley Analyst - (in Chipley, FL))     (Analyst: Customer Support Analyst, Working With End Users, Problem Solving/Analysis Skills, Oral Ability To Learn New Systems Court in Little Rock, AR)

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