MS Office Suite MS Outlook Analyst (Jobs in North Little Rock, AR)   Requirement id 7474 Job title Analyst Job location in North Little Rock, AR Skills required Desktop Support, Desktop Configuration, Customor Interface, MS Office Suite MS Outlook Open Date 30-Nov-2011 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Desktop Support, Desktop Configuration, Customor Interface, MS Office Suite MS Outlook [Note : Start Date : 12/12/2011 End Date : 12/31/2012] [Note : Local candidates preferred] Short Description: Client is seeking a Service Desk Analyst to troubleshoots computer support problems and apply his or her understanding of computer software and hardware products and services to resolve user problems. Responsibilities : • Ability to utilize imaging software. • Knowledge of property accountability processes. • Captures, maintains and track warranty data for all fielded systems • Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. • Ascertain the nature of problem; determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system. • Escalate problems in accordance with defined procedures. • Assist users through problem solving steps • Use technical databases to research problems, and talk with co-workers to research problem and find solution. • Test software and hardware for troubleshooting and problem resolution. • Provide service and preventive maintenance activities on element exchange/baseline products (products with element exchange service and traditional maintenance philosophies; i.e., terminals, printers, personal computers, etc.). • Able to diagnose and detect correct equipment errors and repair products by replacing worn or broken parts, and making technical adjustments. • Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. • Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment. • Provide accurate and complete answers to general use and administrative environment questions in a timely manner. • Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors. • Track and route problems, requests, and document resolutions • Communicate accurate and useful status updates. • Installing and monitoring performance of the program after implementation • Manage and report time spent on all work activities. • Recreating steps taken by the user to locate the source of a program and rewriting the knowledge base. • Follow quality standards • Ability to work in a team environment • Complete assigned tasks. • Strong communication skills; both written and spoken. Experience : 2 to 3 years field experience Preferred Education: Usually prefer two years of post-secondary training in field of specialty; may accept equivalent education and experience combined + required certifications. Copies if certifications are required.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 7474 while calling.   Other jobs in AR: Acxiom (1), Arkansas (2), Little Rock (21), Rock (2), Desktop Support job openings in North Little Rock, AR Jobs List AR ARNG Service Desk 2 SC2 - 280773 Create date: 11-Jan-2012 [Note : Start Date: 01/16/2012 End Date: 12/31/2012] Description : Short Description: The Arkansas Army National Guard is seeking an entry level Service Desk Analyst to troubleshoot computer support problems and apply their understanding of computer software, hardware products, and services to resolve user problem.... (This job is for - MS Office Jobs in AR NorthLittleRock Consultant - (in North Little Rock, AR)) 269618 - AR ARNG Service Desk 2 SC2 Create date: 15-Sep-2011 [Note : Start Date: 10/03/2011 End Date: 12/31/2012] [Submission Deadline : 09/20/2011] [Note : Local candidates preferred] • Ability to utilize imaging software. • Knowledge of property accountability processes. • Captures, maintains and track warranty data for all fielded systems • .... (This job is for - job Jobs in AR NorthLittleRock Administrator - (in North Little Rock, AR))    Desktop Support job openings in other states Jobs List Desktop Support Tech Sr -62628 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :11/01/2024 submission deadline : 04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: On Site Description : Departmen.... 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