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Technical Team Lead Excel MS Outlook Analyst
(Jobs in San Francisco, CA)
 
Requirement id 71335
Job title Analyst
Job location in San Francisco, CA
Skills required PC Skills, Agile Development, Strong Analytical Skills, Technical Team Lead Excel MS Outlook
Open Date 10-Jul-2018
Close Date
Job type Contract to Hire
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Analyst: PC Skills, Agile Development, Strong Analytical Skills, Technical Team Lead Excel MS Outlook

Job Description :

This is a great opportunity to get your foot in the door at a major company in the bay area!

TITLE: Tier 2 Support Analyst/ Business Analyst

DURATION: up to 24 months

CLIENT: Financial

REQUIRED SKILLS:

Bachelors degree or equivalent plus 2+ years work experience on a project team, ideally with a financial institution.

Self-starter and able to work independently while at the same time, be a team player and collaborate with technology and business teams and interact with end-users to meet critical timelines.
Strong verbal and written communications skills, strong analytical skills, and understand data.
Comfortable working with and training internal customers, call centers, and technical teams.
Understand and interpret requirements while researching issues to provide resolutions to users.
Must have excellent organizational skills, be detail-oriented, customer focused and excited about working under tight deadlines in a fast paced, agile development environment.

• Primary responsibility is to provide first and second level user support for a customer due diligence tool

• Manage and resolve all issues escalated by users and first level support in a timely manner

• Communicate with the user community to understand and resolve issues.

• Monitor shared e-mail inbox and ticket escalations

• Partner with other teams (Support Call Centers, Quality Assurance, Technology) to provide positive user experience

• Understand use cases/stories and related business requirements

• Analyze trends and produce management reports

• Assist in the development of training materials for end users, support call centers, etc.

• Advanced PC skills, including advanced knowledge of Excel, MS Outlook, SharePoint


DESIRED SKILLS:

• Prior call center or user support experience

• Familiarity with HP Quality Center or Application Lifecycle Management

• Ability to read, understand, and update business requirements

• Business analyst experience (gathering user feedback, working on requirements, providing application support, etc.) on a project team
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 71335 while calling.
 
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(Analyst: PC Skills, Agile Development, Strong Analytical Skills, Technical Team Lead Excel MS Outlook in San Francisco, CA)
     
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