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BA Experience Analyst
(Jobs in San Francisco, CA)
 
Requirement id 108983
Job title Analyst
Job location in San Francisco, CA
Skills required Agile Experience, Program Management, Project Life Cycle, BA Experience
Open Date 04-Aug-2020
Close Date
Job type Contract to Hire
Duration 12 Months
Compensation DOE
Status requirement not found
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Analyst: Agile Experience, Program Management, Project Life Cycle, BA Experience

Candidate must be local : Yes

Candidate must be our W2 Employee.

We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens.

Job Description :

Our clients Digital group includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Virtual Channels and the professional services teams that partner with these businesses. our clients focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and collaborate effectively.

Virtual Channels serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. Virtual Channelw serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers.

The Digital Core Channel Business Analysis team within Virtual Channels Group is looking for a strong Business Analyst to lead analysis efforts supporting the strategies and priorities of the Fraud, Authentication and Security team. We are looking for a highly motivated and collaborative person who can work with all levels of the organization, senior business and technology leaders, and product, operations and finance managers. As a Senior Digital Consultant, you will leverage a consultative approach to enable business teams to meet our customer and internal stakeholder needs, developing a solution based approach to planning.

Virtual Channels vision is to pioneer the next generation of financial services and provide the best virtual experiences, anytime, anyhow, anywhere.

Primary responsibilities for this role may include but are not limited to:

Act as a liaison between the business client and technical organization by planning, conducting, and directing the analysis of complex business problems solved through strategic eCommerce-based solutions (e.g., Intranet and Internet).

Be responsible for producing business requirement artifacts – including Epics, Features, User Stories, Program Backlog, Use Cases, Business and Message Rules, Supplemental (Non-Functional)
Specifications, and collaborate with User Experience Group for User Interface Design Specifications – for the large and complex projects.

Be engaged throughout the whole project life-cycle, from Inception through post-Install Transition.

Work directly with all levels through to senior management across the organization and be considered as a high-level expert.

Candidates should be self-starters, able to multi-task, work well under tight deadlines, adapt to new technologies, and be comfortable working with technical and business teams.

Location: San Francisco, CA

Required Qualifications

6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
2+ years of Agile experience

Desired Qualifications

7-8+ years of consultative business analysis experience

1+ year of JIRA experience

OTP/Fraud, Authentication and Security experience

Financial services experience

Knowledge and understanding of contact center environment (phone, email, online, digital) with emphasis on customer strategies

Ability to manage multiple or large technology infrastructure functions with a focus on driving complex p
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 108983 while calling.
 
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