CRM Systems Five9 Development Consultant (Jobs in Denver, CO)   Requirement id 131860 Job title Consultant Job location in Denver, CO Skills required Customer Service Skills, Call Center Experience, Written And Verbal Communication Skills, CRM Systems Five9 Development Open Date 08-Feb-2022 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Customer Service Skills, Call Center Experience, Written And Verbal Communication Skills, CRM Systems Five9 Development start date:2/14/2022 End date:11/14/2022 submission deadline:02/11/2022 client info : OIT Description: The position/resource requested will serve as a PEAK Call Center Agent responsible for addressing citizen/client questions related to technical issues accessing and navigating the system. Duties: Primary Responsibilities include the following: o Answer incoming calls timely and accurately, specifically those related to correspondence/notification issues o Answers inquires by clarifying desired information, researching, locating and providing information o Resolves customers issues and concerns o Creates and maintains knowledge articles o Provide technical assistance to the customer (Examples) • Password reset • Account information • Case number information • Adobe Reader issues • Brower issues • Technical computer issues • Internet connectivity • PEAK navigation o Enter information obtain from the call into a customer relationship management tool o Utilize the IVR/ACD for incoming and outgoing calls o Follow communication scripts when handling different topics o Meet personal/team qualitative and quantitative targets Minimum Requirements: o Minimum of 1 year of experience in a call center o Strong phone and verbal communication skills along with active listening skills o Familiarity with CRM Systems o Experience using IVR/ACD (Five9, Cisco, etc) Desired/Preferred Experience & Qualifications: o Understanding of a government environment and data governance o Proficiency in Spanish is highly desired   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 131860 while calling.   Other jobs in CO: Denver (5), Fort Collins (1), Customer Service Skills job openings in Denver, CO Jobs List Help Desk Support II - PWZ Help Desk Create date: 20-Dec-2022 start date : 01/16/2023 End date : 12/29/2023 submission deadline : 12/30/2022 client info : CO DOT Note : * Position Location : Remote * Candidate must be local : No preference Description : Perform Tier I leve.... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO))    Customer Service Skills job openings in other states Jobs List Technical Architect III -129483 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/24/2024 End date : 06/30/2024 submission deadline : 5/2/24 at 4:00PM CST client info : DOA Note: * Interview Process: Teams * Duration of the Contract: Until 6/30/24 with extensions likely. * Onsite or Remote? Candidat.... 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(This job is for - job Jobs in TN Nashville Administrator - (in Nashville, TN)) NCDIT - Service Support Analyst- Expert (730982) Create date: 06-Mar-2024 Remote start date :03/18/2024 End date :06/30/2024 submission deadline : 03/07/2024 client info : NCDIT Description : **This is a remote position. The DIT Service Desk is the 24×7x365 single point of contact for customer submi.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Help Desk II -127504 Create date: 06-Mar-2024 start date : 03/18/2024 End date : 06/30/2024 submission deadline :3/8/24 at 4:00PM CST client info : DOC Note: * Interview Process: Virtual Interviews (audio and video on) via Microsoft Teams. Interview duration 45 minutes. One round. * Duration: Through 6/30/24 with extensions.... (This job is for - Troubleshooting Jobs in WI Madison Consultant - (in Madison, WI))    Customer Service Skills job openings in CO Jobs List Resident Engineer - Level 2 Create date: 22-Sep-2016 Start Date: 10/4/2016 Submission Dead Line:9/28/2016 Description: Good customer service skills Videoconference endpoint support experience Team leader experience MS Excel skills (This job is for - job Jobs in CO Westminster Engineer - (in Westminster, CO)) (Consultant: Customer Service Skills, Call Center Experience, Written And Verbal Communication Skills, CRM Systems Five9 Development in Denver, CO)

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