End User Training Help Desk Support Consultant (Jobs in Denver, CO)   Requirement id 138159 Job title Consultant Job location in Denver, CO Skills required Customer Service Skills, Problem Solving Skills, Application Systems Analyst, End User Training Help Desk Support Open Date 20-Dec-2022 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Customer Service Skills, Problem Solving Skills, Application Systems Analyst, End User Training Help Desk Support start date : 01/16/2023 End date : 12/29/2023 submission deadline : 12/30/2022 client info : CO DOT Note : * Position Location : Remote * Candidate must be local : No preference Description : Perform Tier I level (first contact: emails, first ticket response, answering calls, etc.) of end user support regarding system issues and tracking to resolution and determining root cause analysis. Provide daily help desk services (password reset, application entry, routine service tasks) regarding the support of projectwise/adobe systems for user operations. Perform daily user management monitoring and maintenance activities. Take ownership of issues and requests that come in through by triaging, prioritizing, and assigning tasks to ensure timely resolution and escalate depending on need by coordinating/communicating with OIT and/or document administrator. Assist system users who do not understand how to obtain access to supported systems. Research user questions and issues to effectively prioritize and escalate as required. Troubleshoot system issues and workflow requirements of complex application systems. Assist in the recommended user system access modifications to meet the needs of end users. Investigate system problems to determine cause (i.e., hardware, software, user error, lack of training, need for clarity in program guidance, etc.) and use reasoning to resolve issues with provided guidance. Select the most appropriate plan of action to resolve end user needs. Provide outstanding customer service and problem solving skills. Effectively interact with technical and non-technical staff at all organizational levels. Demonstrate ability to work successfully with a diverse group of customers. Understand business functions related to the supported applications. Maintain a current knowledge of relevant technologies as assigned. Assist in the creation/deletion of document management system users that need access to role based projects. Assist with associated system role based access. Ensure user access protocols are adhered to and the user has access to appropriate systems.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138159 while calling.   Other jobs in CO: Denver (5), Fort Collins (1), Customer Service Skills job openings in Denver, CO Jobs List Call Center - Inbound Customer Care - FR92363 Create date: 08-Feb-2022 start date:2/14/2022 End date:11/14/2022 submission deadline:02/11/2022 client info : OIT Description: The position/resource requested will serve as a PEAK Call Center Agent responsible for addressing citizen/client questions related to technical iss.... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO))    Customer Service Skills job openings in other states Jobs List Help Desk Technician 4 - 131004 Create date: 23-May-2024 No of Submissions : 1 Start date : 06/17/2024 End date : 12/27/2024 Submission deadline : 5/28 at 3pm CST. Client info : ITS Note : * Position will be 100% onsite at the Bismarck location. Local candidates only. Descriptio.... 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(This job is for - Email Jobs in TN Kingsport Administrator - (in Kingsport, TN))    Customer Service Skills job openings in CO Jobs List Resident Engineer - Level 2 Create date: 22-Sep-2016 Start Date: 10/4/2016 Submission Dead Line:9/28/2016 Description: Good customer service skills Videoconference endpoint support experience Team leader experience MS Excel skills (This job is for - job Jobs in CO Westminster Engineer - (in Westminster, CO)) (Consultant: Customer Service Skills, Problem Solving Skills, Application Systems Analyst, End User Training Help Desk Support in Denver, CO)

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