IVR ACD Five9 Development Cisco Network Engineer Consultant (Jobs in Denver, CO   Requirement id 138912 Job title Consultant Job location in Denver, CO Skills required Call Center Experience, Verbal Communication, CRM Systems, IVR ACD Five9 Development Cisco Network Open Date 06-Feb-2023 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Call Center Experience, Verbal Communication, CRM Systems, IVR ACD Five9 Development Cisco Network start date : 02/13/2023 End date : 11/13/2023 submission deadline : 02/09/2023 client info : OIT - CBMS Note : * Position Location : Remote * Candidate Must Be Local Description : The position/resource requested will serve as a PEAK Call Center Agent responsible for addressing citizen/client questions related to technical issues accessing and navigating the system. Duties: Primary Responsibilities include the following: o Answer incoming calls timely and accurately, specifically those related to correspondence/notification issues o Answers inquires by clarifying desired information, researching, locating and providing information o Resolves customers issues and concerns o Creates and maintains knowledge articles o Provide technical assistance to the customer (Examples) · Password reset · Account information · Case number information · Adobe Reader issues · Brower issues · Technical computer issues · Internet connectivity · PEAK navigation o Enter information obtain from the call into a customer relationship management tool o Utilize the IVR/ACD for incoming and outgoing calls o Follow communication scripts when handling different topics o Meet personal/team qualitative and quantitative targets Minimum Requirements: o Minimum of 1 year of experience in a call center o Strong phone and verbal communication skills along with active listening skills o Familiarity with CRM Systems o Experience using IVR/ACD (Five9, Cisco, etc) Desired/Preferred Experience & Qualifications: o Understanding of a government environment and data governance o Proficiency in Spanish is highly desired   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138912 while calling.   Other jobs in CO: Denver (5), Fort Collins (1), Call Center Experience job openings in Denver, CO Jobs List Call Center - Inbound Customer Care - FR92363 Create date: 08-Feb-2022 start date:2/14/2022 End date:11/14/2022 submission deadline:02/11/2022 client info : OIT Description: The position/resource requested will serve as a PEAK Call Center Agent responsible for addressing citizen/client questions related to technical iss.... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO)) Help Desk Support I - FR74459 Create date: 16-Oct-2019 start date:10/23/2019 End date:06/30/2020 submission deadline:10/22/2019 client info : OIT Description: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel .... 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(This job is for - job Jobs in PA DauphinCounty Analyst - (in Dauphin County, PA)) Service Desk Personnel -61844 Create date: 22-Nov-2023 Start date : 12/18/2023 End date :12/18/2024 Submission deadline :11/30/2023 Client info : TN DOT Note: * Position Location: On Site Description : Work Location: 505 Deaderick St., Ste. 500 Nashville, TN 37243.... (This job is for - Active Directory Management Jobs in TN Nashville Consultant - (in Nashville, TN)) DAS-Service Desk 1/SD1 (717782) Create date: 10-Aug-2023 Start date :08/21/2023 End Date :06/30/2024 Submission deadline :08/15/2023 Client Info :DAS Description : Years of Relevant Experience Minimum 1 year of experience required in help desk or call center technical Support. 3+ years of call Center experience preferred. Preferred Education 4-.... (This job is for - Equivalent Jobs in OH Columbus Consultant - (in Columbus, OH)) NCDIT - Specialist- Mid Level (710880) Create date: 27-Jun-2023 Remote start date :05/01/2023 End date :04/30/2024 submission deadline : 07/03/2023 client info : NCDIT Description : ------------------------------------------- **This is a remote position. This candidate will work either: Sat – Tu.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Service Desk Analyst - I (Junior) - 20230213033032 Create date: 13-Feb-2023 start date : 3/6/2023 End date : 3+months from the start date. submission deadline : 02-20-2023 Note : * Job Site : On-Site Description : The Service Desk position provides outstanding customer service at all times. The service desks role.... (This job is for - job Jobs in MI Flint Analyst - (in Flint, MI))    Call Center Experience job openings in CO Jobs List Call Center - IT Help Desk - 57081 Create date: 09-May-2022 start date:5/15/2022 End date:06/30/2023 submission deadline:05/13/2022 client info : CO DOR Description: Analyze Record to Determine Course of Action: Detects and determines, through conversation/questioning, and thorough research of department file.... (This job is for - Help Desk Jobs in CO Lakewood Consultant - (in Lakewood, CO)) (Consultant: Call Center Experience, Verbal Communication, CRM Systems, IVR ACD Five9 Development Cisco Network in Denver, CO)

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