Web Content Management Customer Relationship Management Data Integration Jira Goog   Requirement id 132512 Job title Analyst Job location in Hartford, CT Skills required Business Process, Process Documents, User Acceptance Testing, Web Content Management Customer Relation Open Date 14-Mar-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Business Process, Process Documents, User Acceptance Testing, Web Content Management Customer Relation start date:4/18/2022 End date:04/21/2023 submission deadline:04/11/2022 client info : CT DAS Description: The Business Analyst will support a cross-functional project team focused on driving the end-to-end digital product lifecycle for features and products improving the overall online experience of residents and business in the State of Connecticut. The Business Analyst will support the team by performing detailed requirements analysis, processes documentation, and some user acceptance testing in consistent with the goals and objectives of the Connecticut Digital Service. Experiences Required for This Role Requirements Analysis – At least 3 years of experience and use cases with the following: Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions Leading ongoing reviews of business processes and developing optimization strategies Staying up to date on the latest process and IT advancements to automate and modernize systems Conducting meetings and presentations to share ideas and findings Working closely with clients, technicians, and managerial staff Managing projects, developing project plans, and monitoring performance Updating, implementing and maintaining procedures Prioritizing initiatives based on business needs and requirements Serving as a liaison between stakeholders and users Managing competing resources and priorities Process Documentation – At least 3 years of experience and use cases with the following: Documenting and communicating the results of your requirements analysis Effectively communicating your insights and plans to cross-functional team members and management Gathering and reporting critical information from meetings with various stakeholders Monitoring deliverables and ensuring timely completion of projects User Acceptance Testing – At least 2 years of experience and use cases with the following: Ensuring solutions meet business needs and requirements Performing user acceptance testing Digital Platforms, Tools and Discipline – At least 2 years of experience and use cases with the following: Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration Establishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedback Using of productivity, communication and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel) Knowledge, Skills, and Ability: Business Analysis Exceptional analytical and conceptual thinking skills The ability to influence and determine acceptable solutions with stakeholders Advanced technical and documentation skills Fundamental analytical and conceptual thinking skills Reporting and presenting A track record of following through on commitments Excellent planning, organizational, and time management skills A history of leading and supporting successful projects Performance in Complex Situations Communication and collaboration with state-wide partners Clearing challenges for team members Comfort in blazing a path through an ambiguous work environment Judgement fitting to the ever-changing environment Ability to juggle multiple project workstreams Service Design Team Building   Call 502-379-4456 Ext 100 for more details. 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