Ticketing Application Problem SolvingAnalysis Skills Specialist (Jobs in Blvd D   Requirement id 134764 Job title Specialist Job location in Blvd Dover, DE Skills required Technical Software Development, Phone Support, PC & MAC Systems Maintenance, Ticketing Application Problem SolvingAna Open Date 27-Jun-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Technical Software Development, Phone Support, PC & MAC Systems Maintenance, Ticketing Application Problem SolvingAna Start date :08/01/2022 End Date :08/01/2023 Submission deadline :07/30/2022 Client Info :11-03-00: DTI- OPERATIONS OFFICE Description : The primary function of this position is to troubleshoot, resolve and manage tier 1, IT support issues over the phone. This position is customarily a first shift position, but the candidate must be willing to other shifts as needed. Initially this will be a remote support position, the candidate must have access adequate access to the internet and an appropriate workspace to work effectively. The technician will be provided the necessary hardware to perform the required duties. If at some point, the candidate will be required to report on site. This role will be based in Dover DE. Years of Relevant Experience: 2 to 4 years of helpdesk and/or desktop experience. Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent. Role Description: - 95 % Support, by phone. - Specialists perform basic troubleshooting of network connectivity and infrastructure issues. -Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues. - Basic troubleshooting of LAN/WAN issues -Remote troubleshooting of desktop issues -Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now) - Assess, report and communicate between all parties for problem resolution (including, but not limited to, field support deployment). - Proactive responsiveness to time sensitive issues. -Escalate complex issues as necessary -This is a diverse business process environment that requires independent critical thinking. The Desktop Support Specialist provides day to day help desk support for the customer base of the Department of Technology and Information (DTI). Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures. Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents. Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities. Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities. Responsible for logging incidents and problem resolution activities into a computerized tracking system. Responsible for maintaining a robust and accurate knowledge base repository. Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support. Responsible for generating help desk related performance statistics, as required.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134764 while calling.   Other jobs in DE: Dover (1), Wilmington (3),    Technical Software Development job openings in other states Jobs List Programmer Analyst 4 -115879 -SP Create date: 06-Apr-2023 Start date : 05/01/2023 End Date :1 Years from projected start date Submission deadline :4/12 10am EST. Client Info :DHHS Note: * Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Use of headphones is strongly discouraged. .... (This job is for - job Jobs in MI Lansing Analyst - (in Lansing, MI)) Application Architect II - 105538-SP Create date: 09-Jun-2022 Start date : 07/01/2022 End Date : 06/30/2023 Submission deadline :06/13/2022 at 4:00PM CST Client Info :DNR Note : * Interview Process: N/A * Duration of the Contract: 6/30/23 * Onsite or Remote? WI Dept. of Natural Resources currently has a hybrid work schedule in place (2 days a .... (This job is for - RDBMS Jobs in WI Madison Architect - (in Madison, WI)) ITSAC 2022C0058 Project Manager 2 -SP Create date: 31-Mar-2022 Note: RTR form must be signed by the candidate Note: Total estimated hours per Candidate shall not exceed 700 hours. Submission Deadline: 4/7/2022 5:00 PM CT Start Date: 5/4/2022 End Date : 8/31/2022 Client: Texas Department of Family and Protective Services (DFPS) Description: Years.... (This job is for - job Jobs in TX Austin Manager - (in Austin, TX)) Mobile Specialist 2/MS2 - 57437 Create date: 05-Nov-2018 Start Date : 12/03/2018 End Date : 05/05/2019 Submission Deadline : Friday 11/16 @ 10AM Description : Essential Job Duties: • Provide day-to-day leadership to State and contract project staff to support the agency mobile directives o Function as the unit decision point to add.... (This job is for - job Jobs in OH Columbus Specialist - (in Columbus, OH)) 454PR21828A_Programmer/Developer 2-SP Create date: 05-Oct-2018 Start date : 10/15/2018 End date : 12/31/2018 Dead line : 10/10/2018 Client : Texas Department of Insurance (TDI). Description : The Texas Department of Information Resources (DIR) requires the services of one Programmer/Developer, hereafter referred to as Worker(s), who meets the general qualifications o.... (This job is for - job Jobs in TX Austin Developer - (in Austin, TX))     (Specialist: Technical Software Development, Phone Support, PC & MAC Systems Maintenance, Ticketing Application Problem SolvingAna in Blvd Dover, DE)

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