Consultant (Jobs in Dover, DE)   Requirement id 10386 Job title Consultant Job location in Dover, DE Skills required Help Desk Opperations, Helpdesk Technician, Technical Support, Open Date 27-Jun-2012 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Consultant: Help Desk Opperations, Helpdesk Technician, Technical Support, [Note: Start date : 07/02/12 End Date : 06/30/13] Description: Short Description: The FSF Service Desk assists end-users with the application of accounting policies and system processes impacting all financial modules. The consultant troubleshoots, diagnoses and advises end users on corrective actions. Complete Description: Responsibilities: • Assist system end users with all FSF modules as well as Security-related and Password Reset issues where applicable. o Gains proficiency in 11 technical modules and develops in-depth knowledge of “req to check” process and two additional modules • Troubleshoot, diagnose and resolve PeopleSoft application issues by researching problems using available information resources such as Closed Tickets, FAQs, Alerts, or Defect Logs. • Collaborate effectively with other Service Desk staff members and trainers to resolve unfamiliar issues. • Advise users on appropriate action and turnaround times if the information is available, as well as follow up with them accordingly to provide the requested information once received. • Log all Service Desk calls, emails, and voicemails into the Enterprise Service Desk tool for tracking purposes. • Follow Standard Operating Procedures (SOP). • Identify and escalate situations requiring urgent attention or expert knowledge to appropriate SMEs. • Route problems, create, track and document resolutions in regards to all ticket request assignments. • Stay current with system information, changes and updates by attending Service Desk weekly meetings and Soaring Ahead meetings. • 90 - 95% Phone and e-mail support. • Provide exceptional Customer Service to the User community. • Respond to incoming requests for assistance via calls, emails, or voicemails. • Work on supervisor-assigned Projects when requested. Required Skills: * Prior technical help desk support experience * Critical thinking and problem solving skills in prior positions * Prior experience supporting systems running on Windows based OS * Prior experience supporting in a role that was 90%+ phone support * Prior customer service/phone experience * Prior experience working with help desk that involved email support Desired Skills: * Peoplesoft application experience * Prior experience supporting accounting applications * Knowledge of accounting principles and terms   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 10386 while calling.   Other jobs in DE: Dover (1), Wilmington (3), Help Desk Opperations job openings in Dover, DE Jobs List Technical Help Desk - 307181 - DeFSF Service Desk Create date: 17-Oct-2012 Description: The FSF Service Desk assists end-users with the application of accounting policies and system processes impacting all financial modules. The consultant troubleshoots, diagnoses and advises end users on corrective actions. Responsibilities: • Assist system end users with all FSF modules as well as Secur.... (This job is for - job Jobs in DE Dover Consultant - (in Dover, DE))    Help Desk Opperations job openings in other states Jobs List Help Desk Support - 318270 - Service Desk 3 Create date: 06-Mar-2013 [Note: Submission Deadline : 03/30/13] [Note: Start Date : 03/15/13 End Date : 06/30/13] Description: The Service Desk Analyzes and troubleshoots computer support problems and applies his or her understanding of computer software and hardware products and services to resolve user problems. Res.... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH)) IT Desktop Support - TSS-001856 Create date: 19-Feb-2013 [Note: Start Date : 3/4/2013 End Date : 5/1/2013] Description: The selected candidate will provide PC / IT desktop support services for Help Desk. Required Skills: * Experience - Windows XP and win 7 environment * Experience - Avaya phone support * General Experience in IT help desk .... (This job is for - job Jobs in NC Hillsborough Consultant - (in Hillsborough, NC)) Help Desk Analyst - 286232 - PENNDOT- BIS Help Desk Analyst Create date: 06-Mar-2012 [Note: Start Date : 03/12/2012 End Date : 06/30/2012] Description: Short Description: Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications an.... (This job is for - ACD Jobs in PA Harrisburg Analyst - (in Harrisburg, PA)) 275119 - DOS Team Lead Create date: 08-Dec-2011 [Note : Start Date : 12/01/2011 End Date : 06/30/2013] Description : Short Description : The Team Lead of the SURE Help Desk that is being put together at the DOS. Complete Description: This position is the Team Leader for the SURE Help Desk. This position will lead all aspects of the SURE He.... (This job is for - job Jobs in PA Harrisburg TeamLead - (in Harrisburg, PA))     (Consultant: Help Desk Opperations, Helpdesk Technician, Technical Support, in Dover, DE)

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