Windows Consultant (Jobs in Dover, DE)   Requirement id 11283 Job title Consultant Job location in Dover, DE Skills required Technical Support, Help Desk Opperations, Helpdesk Technician, Windows Open Date 17-Oct-2012 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Consultant: Technical Support, Help Desk Opperations, Helpdesk Technician, Windows Description: The FSF Service Desk assists end-users with the application of accounting policies and system processes impacting all financial modules. The consultant troubleshoots, diagnoses and advises end users on corrective actions. Responsibilities: • Assist system end users with all FSF modules as well as Security-related and Password Reset issues where applicable. o Gains proficiency in 11 technical modules and develops in-depth knowledge of “req to check” process and two additional modules • Troubleshoot, diagnose and resolve PeopleSoft application issues by researching problems using available information resources such as Closed Tickets, FAQs, Alerts, or Defect Logs. • Collaborate effectively with other Service Desk staff members and trainers to resolve unfamiliar issues. • Advise users on appropriate action and turnaround times if the information is available, as well as follow up with them accordingly to provide the requested information once received. • Log all Service Desk calls, emails, and voicemails into the Enterprise Service Desk tool for tracking purposes. • Follow Standard Operating Procedures (SOP). • Identify and escalate situations requiring urgent attention or expert knowledge to appropriate SMEs. • Route problems, create, track and document resolutions in regards to all ticket request assignments. • Stay current with system information, changes and updates by attending Service Desk weekly meetings and Soaring Ahead meetings. • 90 - 95% Phone and e-mail support. • Provide exceptional Customer Service to the User community. • Respond to incoming requests for assistance via calls, emails, or voicemails. • Work on supervisor-assigned Projects when requested. Required Skills: * Prior technical help desk support experience * Critical thinking and problem solving skills in prior positions * Prior experience supporting systems running on Windows based OS * Prior experience supporting in a role that was 90%+ phone support * Prior experience working with help desk that involved email support Desired Skills: * Peoplesoft application experience * Prior experience supporting accounting applications * Knowledge of accounting principles and terms   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 11283 while calling.   Other jobs in DE: Dover (1), Wilmington (3),    Technical Support job openings in other states Jobs List Administrator -62626 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :11/01/2024 submission deadline :04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: Hybrid Description : Hartsfield Jackson Atl.... 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