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IP Network Technologies Help Desk Technician Specialist
(Jobs in Dover, DE)
 
Requirement id 7633
Job title Specialist
Job location in Dover, DE
Skills required Computer Networks, Windows 7, Windows XP, IP Network Technologies Help Desk Techni
Open Date 12-Dec-2011
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Specialist: Computer Networks, Windows 7, Windows XP, IP Network Technologies Help Desk Techni

[Note : Start Date : 01/03/2012
End Date : 06/30/2012]

Description :

Short Description:
The Desktop Support Specialist supports in-house teams and responds in person to helpdesk tickets.
Complete Description:
Years of Relevant Experience:

2 years help desk or customer service experience. Certification in one or more is preferred: A+, Network +, MCSA, MSCDT or CCNA.

Role Description:

•Responsible for the execution of Dept of State contact, problem, incident and request management policies and procedures.
•Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
•Responsible for escalating problems and incidents to designated level 3 support entities.
•Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
•Responsible for logging incidents and problem resolution activities into a computerized tracking system.
•Responsible for maintaining a robust and accurate knowledge base repository.
•Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
•Responsible for generating help desk related performance statistics, as required.
•Responsible for training support staff, as required.
•Responsible for performing other tasks, as assigned.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 7633 while calling.
 
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(Specialist: Computer Networks, Windows 7, Windows XP, IP Network Technologies Help Desk Techni in Dover, DE)
   
 
     
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