Deskside Support Customer Service Written And Verbal Communication Skills Problem   Requirement id 120253 Job title Specialist Job location in Dover, DE Skills required Technical Applications, Diagnosis And Resolution, Trouble Shooting PC, Deskside Support Customer Service Writte Open Date 08-Nov-2021 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Technical Applications, Diagnosis And Resolution, Trouble Shooting PC, Deskside Support Customer Service Writte Start Date :11/15/2021 End Date :06/30/2022 Submison Deadline :11/11/2021 Client Info: 11-03-00: DTI- OPERATIONS OFFICE Note : * Agency Interview Type: Both Phone and In Person Description : The primary function of this position is to resolve and/or manage issues over the phone. This position is a first shift position but the candidate needs to be willing to work multiple shifts as needed. This position will be based in New Castle, DE, but could require occasional travel to Dover DE. Years of Relevant Experience: 2 to 4 years of helpdesk and/or desktop experience. Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent. Role Description: - 95 % Support, by phone. - Specialists perform basic troubleshooting of network connectivity and infrastructure issues. -Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues. - Basic troubleshooting of LAN/WAN issues -Remote troubleshooting of desktop issues -Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now) -Assess, report and communicate between all parties for problem resolution (including, but not limited to, field support deployment). - Proactive responsiveness to time sensitive issues. -Escalate complex issues as necessary -This is a diverse business process environment that requires independent critical thinking. The Desktop Support Specialist provides day to day help desk support for the customer base of the Department of Technology and Information (DTI). Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures. Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents. Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities. Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities. Responsible for logging incidents and problem resolution activities into a computerized tracking system. Responsible for maintaining a robust and accurate knowledge base repository. Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support. Responsible for generating help desk related performance statistics, as required.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120253 while calling.   Other jobs in DE: Dover (1), Wilmington (3), Technical Applications job openings in Dover, DE Jobs List DeDTI Desktop Support Specialist (666757) Create date: 08-Nov-2021 Start Date :11/15/2021 End Date :06/30/2022 Submison Deadline :11/11/2021 Client Info: 11-03-00: DTI- OPERATIONS OFFICE Description : The primary function of this position is to troubleshoot, resolve and manage tier 1, IT support issues over the phone. This position is customa.... (This job is for - Troubleshooting Jobs in DE Dover Specialist - (in Dover, DE))    Technical Applications job openings in other states Jobs List SECURITY ENGINEER - 11013-1 Create date: 09-Nov-2023 Start date :12/14/2023 Submission deadline : 11/16/2023 Client Info : Department of Health and Human Services Note : Q) INTERVIEW PROCESS (phone, video or in-person, how many rounds of i/vs, etc)? A) In-Person, Video Description : ------------------------------------------------.... 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(This job is for - job Jobs in OH Columbus Specialist - (in Columbus, OH))    Technical Applications job openings in DE Jobs List DeDOL Computer Operator 1 (667290) Create date: 01-Nov-2021 Start Date :11/22/2021 End Date :06/30/2022 Submison Deadline :11/5/2021 Client Info: 60-06-00: DOL- UNEMPLOYMENT INSURAN Note : * Agency Interview Type: In Person Only Description : This Computer Operator (CO) is responsible managing physical peripherals .... (This job is for - Jobs in DE Wilmington Consultant - (in Wilmington, DE)) (Specialist: Technical Applications, Diagnosis And Resolution, Trouble Shooting PC, Deskside Support Customer Service Writte in Dover, DE)

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