Deskside Support Customer Service Experience Specialist (Jobs in Newark, DE)   Requirement id 74078 Job title Specialist Job location in NEWARK, DE Skills required not found, Microsoft Windows 7 OS, Microsoft Server 2008, Deskside Support Customer Service Experi Open Date 05-Oct-2018 Close Date Job type Not specified Duration 8 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Specialist: not found, Microsoft Windows 7 OS, Microsoft Server 2008, Deskside Support Customer Service Experi Start date : 10/29/2018 End date : 06/30/2019 Dead line : 10/11/2018 Client : DELDOT- TECHNOLOGY & SUPPORT SERVICES. Description : This Product Specialist is the troubleshooting expert for the tolls collection PC/Network/Hardware infrastructure for the State of Delaware The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users. Years of Relevant Experience: 1 to 2 years Preferred Education: 4 year college degree or equivalent technical study. Role Description: Tolls support position is responsible for day to day support of: •Status and maintenance of all toll system hardware at all locations. •Toll System Application installation, configuration, and maintenance at all locations. •Tolls CCTV. Monitoring, configuration, and maintenance of all locations DVRs, monitors, and infrastructure. •Video Transaction Data Multiplexor monitoring, configuration, and maintenance for all locations. •Monitors toll systems backups at all locations. •E-ZPass Customer Account Management System monitoring and maintenance for all Tolls locations. •Tolls Desktop installation, configuration, and repair at all locations. •Tolls network management for all locations. •Analytical and customer service skills. •Communicate accurate and useful status updates. •Ability to work in a team environment. •Complete assigned tasks. •Strong communication skills; both written and spoken This is a position that requires the ideal candidate to possess: Ability to be creative and learn new, proprietary technologies Work with specialized hardware and peripherals that require ingenuity Function as a friendly face of customer service to the tolls representatives Travel between Newark, DE and Dover, DE as needed for support of on-site systems (frequent, but not necessarily daily)   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 74078 while calling.   Other jobs in DE: Dover (1), Wilmington (3),         (Specialist: not found, Microsoft Windows 7 OS, Microsoft Server 2008, Deskside Support Customer Service Experi in NEWARK, DE)

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