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Requirement id 133315
Job title Analyst
Job location in Chipley, FL
Skills required Information Systems, Microsoft Products, Microsoft Office Suites, outlook LANWAN Installation Audio Visual
Open Date 22-Apr-2022
Close Date
Job type Not specified
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Information Systems, Microsoft Products, Microsoft Office Suites, outlook LANWAN Installation Audio Visual

Bid URL:

Note: FDOT is accepting ONE (1) candidate submissions per vendor for this Incumbent position.
Note: Exhibit F-Resume Self-Certification Form must be signed by the candidate

Submission Deadline: 4/26/2022 12:00 PM EST
Start Date: 7/1/2022
End Date : 6/30/2023

Client: Florida Department of Transportation (FDOT)

Description:

4 Scope of Services

The Chipley Office, IT Services Office is looking for a technician to assist the existing workstation support team with monitoring, troubleshooting and maintaining the Departments Audio Visual environments including installation, maintenance services as well as training staff in their usage. The duties of this position can be broad and will include other such tasks as assisting the Workstation Support Supervisor with troubleshooting computer systems and related software, learning about and providing technical assistance and routine maintenance of specialized software applications. Providing support for other IT related hardware devices such as networked printers and USB attached peripherals. Responsibilities will include providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues. Being able to perform advanced troubleshooting to determine cause of problems. Installs, configures and provides user support, monitors Service Desk queue and resolves support tickets as assigned. Participates in and coordinates projects, shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls. Provides advanced support for other Technicians as needed in the area of Audio Visual systems.

5 Education

Bachelors or Masters Degree in Computer Science, Information Systems or other related field or equivalent work experience.

6 Experience

1. Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment
2. Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
3. Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware
4. Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment.
5. ability to plan, organize, manage and track projects
6. ability to communicate effectively both verbally and in writing
7. ability to read, understand, and comply with the departments policies

7 Primary Job Duties/ Tasks

1. Serves as primary support for conference room and huddle space meeting room projection and LCD monitor display systems, including various models of Polycom video conferencing and teleconferencing equipment. Conducts or coordinates with the appropriate OIT section or contracted vendor for initial installation and configuration of equipment. Responsible for assuring routine maintenance and tracking of equipment to include keeping adequate inventory of replacement bulbs, and keeping up with loaner projectors, mobile display monitors and other related equipment.
2. Responsible for setting up and configuring wePresent wireless presentation devices to approved standards. Assures firmware, startup screens and instructional posters and how to guides are kept up to date, tracks placement, assures IP address are properly reserved and maintains documentation. Provides training on the use of equipment as needed and
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 133315 while calling.
 
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(Analyst: Information Systems, Microsoft Products, Microsoft Office Suites, outlook LANWAN Installation Audio Visual in Chipley, FL)
     
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