Microsoft Products Operating Systems Troubleshooting Analyst (Jobs in Tallahass   Requirement id 73090 Job title Analyst Job location in Tallahassee, FL Skills required Customer Support Analyst, Computer Science, Information System, Microsoft Products Operating Systems Tro Open Date 06-Sep-2018 Close Date Job type Not specified Duration 9 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: Customer Support Analyst, Computer Science, Information System, Microsoft Products Operating Systems Tro Note: Please get the signature from the candidates on Exhibit-B Resume Self Certification Form. Submission Deadline: 9/12/2018 9:30 PM Start Date: 9/21/2018 End Date: Client: Florida Department of Transportation Description: 4 Scope of Services The Central Office, IT Services Office is looking for a technician to assist the existing workstation support team with monitoring, troubleshooting and maintaining the Departments Audio Visual environments including installation, maintenance services as well as training staff in their usage. The duties of this position can be broad and will include other such tasks as assisting the Workstation Support Supervisor with troubleshooting computer systems and related software, learning about and providing technical assistance and routine maintenance of specialized software applications. Providing support for other IT related hardware devices such as networked printers and USB attached peripherals. Responsibilities will include providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues. Being able to perform advanced troubleshooting to determine cause of problems. Installs, configures and provides user support, monitors Service Desk queue and resolves support tickets as assigned. Participates in and coordinates projects, shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls. Provides advanced support for other Technicians as needed in the area of Audio Visual systems. 5 Education Bachelors Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. 6 Experience 1. Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment 2. Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments 3. Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware 4. Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment. 5. ability to plan, organize, manage and track projects 6. ability to communicate effectively both verbally and in writing 7. ability to read, understand, and comply with the departments policies 7 Primary Job Duties/ Tasks 1. Serves as primary support for conference room and huddle space meeting room projection and LCD monitor display systems, including various models of Polycom video conferencing and teleconferencing equipment. Conducts or coordinates with the appropriate OIT section or contracted vendor for initial installation and configuration of equipment. Responsible for assuring routine maintenance and tracking of equipment to include keeping adequate inventory of replacement bulbs, and keeping up with loaner projectors, mobile display monitors and other related equipment. 2. Responsible for setting up and configuring wePresent wireless presentation devices to approved standards. Assures firmware, startup screens and instructional posters and how to guides are kept up to date, tracks placement, assures IP address are properly reserved and maintains documentation. Provides training on the use of equipment as needed and serves as technical advisor to all areas for the purchase of new audio/video equipment and conference room renovation planning. W   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 73090 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Customer Support Analyst job openings in other states Jobs List DSS System Administrator 4 REMOTE (698420) Create date: 23-Nov-2022 Start date :12/19/2022 End Date :06/30/2023 Submission deadline :11/25/2022 Client Info :DSS Description : --------------------------------------------- *local candidates strongly preferred DSS requires an MFT (GoAnywhere) System Administrator to oversee and control Systems and progra.... (This job is for - job Jobs in VA Richmond Administrator - (in Richmond, VA)) AOC Help Desk Analyst 2 (682022) Create date: 29-Apr-2022 Start date:05/09/2022 End date :06/30/2023 Submission Deadline:5/4/2022 Client Info:2258 Description : Local Candidates On-Site Position Extensions will be sought for the right candidate. The Administrative Office of the Courts (AOC) is an agency within the judicial branch.... (This job is for - job Jobs in AR LittleRock Analyst - (in Little Rock, AR))    Customer Support Analyst job openings in FL Jobs List Doc125505 Job 2210 Customer Support Analyst B -SP Create date: 19-Sep-2018 Note: Please get the signature from the candidates on the Exhibit-B Resume Self Certification Form. Submission Deadline: 9/21/2018 2:30 AM Start Date: 9/28/2018 End Date: 6/30/2019 Client: Florida Department of Transportation Description: 4 Scope of Services This resource will p.... (This job is for - job Jobs in FL WestPalmBeach Analyst - (in WEST PALM BEACH, FL)) Doc124841 Job 2210 Customer SupportAnalyst B Intermediate-SP Create date: 29-Aug-2018 Note: Please get the signature from the candidates on Exhibit-B Resume Self Certification Form Submission Deadline: 9/5/2018 2:30 AM Start Date: 9/10/2018 End Date: 6/30/2019 Client: Florida Department of Transportation Description: Scope of Services This resource will primarily.... (This job is for - job Jobs in FL Miami Analyst - (in Miami, FL)) Doc124781 Job 2210Customer Support Analyst B Intermediate-SP Create date: 28-Aug-2018 Note: Please get the signature from the candidates on Exhibit-B Resume Self Certification Form Submission Deadline: 9/5/2018 2:30 AM Start Date: 9/10/2018 End Date: 6/30/2019 Client: Florida Department of Transportation Description: 4 Scope of Services This resource will primari.... (This job is for - job Jobs in FL Chipley Analyst - (in Chipley, FL)) (Analyst: Customer Support Analyst, Computer Science, Information System, Microsoft Products Operating Systems Tro in Tallahassee, FL)

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