Technical Support Installation Maintainence Audio Visual Expertise Audio And Video   Requirement id 136278 Job title Analyst Job location in Tallahassee, FL Skills required CompTIA A+, Comp TIA Net+, Workstation Support, Technical Support Installation Maintaine Open Date 08-Sep-2022 Close Date Job type Not specified Duration 9 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: CompTIA A+, Comp TIA Net+, Workstation Support, Technical Support Installation Maintaine Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000001005903005&anp=Ariba&community=3 Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Exhibit F: Resume Self - Certification form must be signed by the candidate Submission Deadline: 9/19/2022 5 pm EST Start Date: 10/1/2022 End Date : 6/30/2023 Client: Florida Department of Transportation (FDOT) Description: 4 Scope of Services Responsible for software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls. 5 Education High School diploma or equivalent. 6 Experience 2 years of work experience in the installation, maintenance and technical support of workstation hardware. Or 2 years experience providing customer service and technical support with Microsoft Office 365 and Windows 7 or above operating system. Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for 1 year of experience. Or a Bachelor or Associate degree in Computer Science, Information Technology or closely related field from a accredited college or university. 7 Primary Job Duties/ Tasks Intermediate professional level role. The duties of this position can be broad and will include 1. Assisting the Workstation Support Supervisor with troubleshooting computer systems and related software 2. Learning about and providing technical assistance and routine maintenance of specialized software applications. 3. Providing support for other IT related hardware devices such as networked printers, smartphones, etc. 4. Providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues. 5. Perform advanced troubleshooting to determine cause of problems. 6. Installs, configures, and provides support, monitors Service Desk queue and resolves support tickets as assigned. 7. Participates in and coordinates projects, shares information and receives feedback from other OIT staff as appropriate. 8. Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items. 9. Provides Audio Visual (AV) and Video Conferencing (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment. 8 Job Specific Knowledge, Skills, and Abilities (KSAs) 1. Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment 2. Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments 3. Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware 4. Ability to do advanced troubleshooting on various manufacturers of computers 5. Ability to plan, organize, manage and track projects 6. Ability to communicate effectively both verbally and in writing 7. Ability to read, understand, and comply with the departments policies   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 136278 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    CompTIA A+ job openings in other states Jobs List Virtual Chief Information Security Officer (VCISO) - 125636 Create date: 21-Dec-2023 Start date : 1/22/2024 End date : At least 1 Years from projected start date Submission deadline : 12/29/2023 3:00:00 PM Client info : MDES Note : * 100% remote Description : - Develop and maintain agency security polici.... (This job is for - Stakeholders Jobs in MS Jackson Consultant - (in Jackson, MS)) IA-OCIO-TS1-SOC Analyst 2 (666536) Create date: 14-Feb-2022 Start Date :03/7/2022 End Date :10/27/2022 Submission Deadline :02/17/2022 Client Info : OCIO: Office of the Chief Information Officer Note : * Agency Interview Type: Web Cam Interview Only Description : ***Please submit new candidates to this.... (This job is for - SSCPCybersecurity Jobs in IA PolkCounty Analyst - (in Polk County, IA)) Service Desk 1/SD1 - 82809 - SP Create date: 03-Mar-2021 start date:03/15/2021 End date:06/30/2021 submission deadline: 3/8 at 10am EST Note: * Local Candidates ONLY * They will be on-site two – three times a week ( to hand out equipment and do imaging) and Working remotely the alternate days .... 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