Analyst (Jobs in ATL, GA)   Requirement id 10825 Job title Analyst Job location in ATL, GA Skills required Business System Analysts, Project Management, IT Service Management, Open Date 23-Aug-2012 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Business System Analysts, Project Management, IT Service Management, [**Note : Start Date : 09-10-2012 End Date : 03-29-2013**] Description: The Business Systems Analyst III primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. In addition, the Business Systems Analyst III contributes broad experience and a high level of expertise in business processes and system functionality. On project assignments of high risk and complexity, the position leads and directs activities such as requirement definition, research, analysis, testing, training, and documentation. Acts as the customer / IT liaison during analysis, requirements definition and design activities; maintains an understanding of a broad range of business processes and related systems; provides strategic advice for business processes and solutions; collaborates with business stakeholders to define and document business requirements and with technical staff to develop solution alternatives. Participates in the Project Management process; understands and applies the system development methodology; contributes to project deliverables including vision documents, status reports, and project, risk, resource and financial plans; communicates status, business impacts and system changes to team members, business partners, sponsors, management and other interested parties; coordinates issues, tracking and resolution. Manages testing activities for maintenance and project assignments; provides guidance for testing strategies, scope and scenarios; reviews and provides advice for testing-related estimates of effort, duration and resource utilization; prepares and reviews test plans; identifies testing risks and contributes to the overall management of project and risk plans; coordinates, manages and participates in complex testing efforts. Provides general customer and IT support for assigned business applications; deals with the most complex system problem logs; works with business and technical staff to perform effective root-cause analysis and resolution; leads implementation support activities; directs and participates in training support activities such as documentation authoring and preparation, training preparation and delivery or follow-up. Gathers, compiles, interprets and summarizes systems and business process changes; maintains system support tables. Requirements: Requires 5 to 7 years of progressive Business Systems Analyst experience in an Call Center environment Helpful to have Project Management experience Helpful to have BA or PM certification Experience with IT Service Management systems including Change, Configuration, Incident, Problem and Request Management, along with IT Chargeback and Time Tracking is highly desirable Experience with Cisco technologies for Contact Centers is highly desirable Experience with Call Center systems - IVR/VRU, CTI, Workforce Management, Call Reporting, Call Scripting and Routing is highly desirable Maintains awareness of testing alternatives at a level where they can be analyzed and the most effective testing strategy selected and agreed Utilizes testing knowledge and experience to assess and advise on the practicality of testing process alternatives. Identifies improvements to the process and assists in their implementation. Ensures that any risks associated with the agreed test strategy and the system test plan are clearly documented and described to the clients/users and colleagues. Manages all risks associated with the testing and takes preventative action when any risks become unacceptable. Provides authoritative advice and guidance to colleagues on any aspect of testing, including training for testers and other developers where appropriate. Takes responsibility for all phases of testing and the management of the testing activities within a project.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 10825 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Business System Analysts job openings in ATL, GA Jobs List Application Support Analyst IV - J-10-745-536 Create date: 25-Feb-2013 Job Description: Recognized expert in their Application Support Discipline (Message Processing, Mediations, Provisioning, Billing, Web, Middleware, Retail Activation Systems, Payment Processing, etc&). This position is the final tier in escalation support prior to seeking involvement from management. An Analyst V would be considered a key member of.... (This job is for - Middleware Jobs in GA ATL Analyst - (in ATL, GA))    Business System Analysts job openings in other states Jobs List ABC - Business Systems Analyst (732974) Create date: 29-Mar-2024 Hybrid start date :04/15/2024 End date :06/30/2024 submission deadline : 4/3/2024 client info :ABC Description : 3 days/week ON SITE required from Day 1. No Exceptions! Pls make sure they understand they will be required to come to the .... (This job is for - UAT Jobs in VA Mechanicsville Analyst - (in Mechanicsville, VA)) NC DHHS Senior Business Analyst (730685) Create date: 29-Mar-2024 Hybrid Start date :04/01/2024 End Date : 03/31/2025 Submission deadline : 04/02/2024 Client Info : NCDHHS-PMO Description : ------------------------------------------------------ The NC Department of Health and Human Services (DHHS) is seeking a senior Business Analyst to support the .... 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(This job is for - Business Analyst Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Application Support - 53572 Create date: 20-Jun-2018 Description: Highly competent Banner 9 functional expert, business systems analyst, with advanced knowledge of Banner 9 Accounts Receivable needed. This person will review existing processes and determine if there is a more efficient and effective method of accomplishing tasks using baseline Banner 9. This person will also develop and de.... (This job is for - job Jobs in GA Carrollton Developer - (in Carrollton, GA)) Analyst IV - Application Support - J-10-657-330 Create date: 22-Mar-2012 [Note : Start Date : 04-02-2012 End Date : 10-08-2012] Description : Client, has an immediate need for a Systems Analyst for a 6+ month opportunity in the Atlanta (Dunwoody) area. The details are below: Recognized expert in their Application Support Discipline (Message Processing, Mediations, Provisi.... 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