Team Player Quick Learner Analyst (Jobs in Atlanta, GA)   Requirement id 94449 Job title Analyst Job location in Atlanta, GA Skills required Desktop Support Engineer, Customer Service Skills, Good Oral And Written Communication Skills, Team Player Quick Learner Open Date 27-Jun-2019 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Desktop Support Engineer, Customer Service Skills, Good Oral And Written Communication Skills, Team Player Quick Learner Start Date : 07/01/2019 End Date : 06/30/2020 Submission Dead Line : 06/30/2019 Client Info : APS - IT Note: Must have clean criminal record with the ability to pass finger-print background check Must be authorized to work in the Unites States. Must hold a valid drivers license. The analyst would need to work M, T, W, TH, F (typically 8am – 5pm). Hours may change slightly to accommodate the school hours for elementary, middle and high schools. Description : Purpose: The Atlanta Public School System is seeking the services of a Desktop/Systems Support Analyst to provide technical support to APS schools and administrative locations. Summary: The Desktop/Systems Support Analyst will be based at the CLL and support sites as required. He/she will work under the general supervision of the APS Systems Technical Manager who has overall responsibility for district support. Scope of Work/Key Responsibilities Responsibilities: Serve as Technical point of contact for Senior Technicians Monitor support tickets submitted from assigned sites and resolve issues reported/logged Provide cross function support between Service Delivery and other Level 3 support teams (Network – Security – Business Apps) Assist with image creation/validation for new and existing hardware Assist Systems Engineers with VDI related support/initiatives to include: Retreiving printer configurations from sites Adding printers (in VDI) Assisting with testing “State mandated “ testing applications in the VDI and “fat client” environments Serve as 1st level support for CTAE related initiatives to include: Troubleshoot CTAE specific software issues (i.e. AutoCAD, Vex, NetOp) Serve as the lead tech on CTAE site specific software iniatives Serve as general 2nd level support for the team Assist the team with CTAE software deployments Assist with application packaging, software testing, validation and deployments Assist with the installation of distribution points at all sites (pending purchase of 1u servers) Provide support for projects (as needed) that may be running in the schools Follow established processes and procedures. Perform root cause analysis and process improvements to drive advancements in the level of support offered Work with sites to understand technology needs and funnel requirements to IT department through reporting manager/supervisor Maintain exceptional customer service posture at ALL TIMES Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes Record and submit checklists or other documentation as may be required Contract Duration: 1 year (initial) Option to extend annually - based on performance. Skills and Qualifications: 5+ years work experience (minimum) Strong customer service skills Proficient in understanding of network, hardware, wireless support (from end-user point of view) Knowledge of best practice security standards and techniques Prior experience with desk side support is a MUST. Microsoft Windows certification is a plus ITIL experience/certification is a plus A+ certification is a plus Personal Attributes: Creativity and strong attention to detail Ability to work effectively on tight deadlines, as necessary Excellent command of English language Oral and written communication skills Exceptional customer service skills, including the ability to interact professionally with a diverse group of cu   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 94449 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Desktop Support Engineer job openings in other states Jobs List LAN Support Technician - Level 1 - 58754 Create date: 01-Aug-2022 start date:8/18/2022 End date:12/31/2022 submission deadline:08/18/2022 client info : CT DOC Note: * Candidate Must Be Local Description: The project requires one full-time level 1 Computer Technician (helpdesk /LAN technician).... (This job is for - job Jobs in CT Waterbury Consultant - (in Waterbury, CT)) Desktop Support - 55806 Create date: 18-Nov-2019 We should submitt only GC, GC EAD, L2 EAD, H4 EAD and Citizen. Required Skills : Apple Mac Toolbox Desktop Support San Francisco, CA 1 year contract Needs: Mac Expertise AirWatch or JAMF Tasks: Day to day support of Mac and Windows ba.... (This job is for - job Jobs in CA SanJose Consultant - (in San Jose, CA)) Help Desk Analyst 3 - 303524 Create date: 11-Sep-2012 [**Note : Start Date : 09/10/2012 End Date : 11/16/2012**] Description: There are two positions available. The resources will provide help desk, tier 1 and 2 support for the SURE Suite of Applications. Complete Description: This persons main job is to answer the calls from the Client Lice.... (This job is for - Help Desk Jobs in PA Harrisburg Analyst - (in Harrisburg, PA)) Web And Desktop Applications Support - TSS-001538 Create date: 03-Apr-2012 [**Note : Closing Date : 4/9/2012 5:00PM**] [Note : From Date : 5/1/2012 To Date : 11/1/2012] Description : Client is seeking to fill a short term (approx. 6 month) contractor assignment to provide technical application support during the transition of CCMS program developed modules to production (supp.... (This job is for - job Jobs in NC Raleigh Administrator - (in Raleigh, NC)) J-10-630-382-IT MANAGER ITIL VDI Desktop Infrastructure Create date: 21-Nov-2011 [Note : Start Date : 12-12-2011 End Date : 06-29-2012] Description : IT MANAGER: VDI; ITIL; Desktop Support Infrastructure JOB SUMMARY : * IT Manager will help re-engineer and define desktop support for our customers while leading a team of IT professionals. * The working lead will immerse themselve.... (This job is for - job Jobs in CA BERKELEY Manager - (in BERKELEY, CA))     (Analyst: Desktop Support Engineer, Customer Service Skills, Good Oral And Written Communication Skills, Team Player Quick Learner in Atlanta, GA)

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