Helpdesk Software O365 Core Applications Analyst (Jobs in Atlanta, GA)   Requirement id 120412 Job title Analyst Job location in Atlanta, GA Skills required Written And Oral Communication Skills, Presentation Skills, Interpersonal And Communication Skills, Helpdesk Software O365 Core Applications Open Date 16-Nov-2021 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Written And Oral Communication Skills, Presentation Skills, Interpersonal And Communication Skills, Helpdesk Software O365 Core Applications Start Date :12/6/2021 End Date :06/30/2022 Submison Deadline :11/23/2021 Client Info: DHS Note : * Agency Interview Type: Web Cam Interview Only Description : *THIS POSITION IS AN ADMINISTRATIVE ROLE, IT IS NOT A TECHNICAL SUPPORT POSITION. THIS POSITION IS ONLY TEMPORARILY REMOTE DUE TO COVIDE-19* *Local Metro Atlanta area applicants only. Position Responsibilities: •Receive and track onboard and offboard requests; check the requests for completeness and accuracy •Submit requests for Office 365 email and local Active Directory (AD) accounts for new hires through the ServiceNow system •Request setup and delivery of equipment and wireless devices •Coordinate with application teams for additional application access requests •Track progress of requests to completion and escalate to vendors (ARM) and management as needed •Review accounts for accuracy of provision or deprovision based on requests •Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN •Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested •Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards •Communicate status of processed onboard or offboard requests to hiring managers •Resolve requests within SLA while providing the highest level of customer service •Display a consistent understanding of compliance to assist in high priority escalations and requests Qualifications & Skills Required: • Associate degree in a related field or minimum 2+ years of help desk support • One-year proven experience with Office 365 Pro Plus core applications • One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) • Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-aced and changing environment with occasional aggressive timelines • Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting • Detail oriented with the ability to work independently • Excellent oral, written, and interpersonal communication • Experience in performing well under pressure • Capable of working competently with personnel at multiple levels of the organization • Experience with ServiceNow and/or Okta is a plus • Must have work authorization that allows candidate to work in the United States   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120412 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Written And Oral Communication Skills job openings in Atlanta, GA Jobs List Project Administrator -62196 Create date: 06-Feb-2024 start date : 02/19/2024 End date :06/30/2024 submission deadline :02/20/2024 client info : APS - IT Note: * Position Location: On Site Description : The Atlanta Public School System is seeking the services of a Project Ad.... (This job is for - job Jobs in GA Atlanta Administrator - (in Atlanta, GA)) GA DHS - Technical Writer-DFCS (674409) Create date: 18-Jan-2022 Start Date :2/7/2022 End Date :06/30/2022 Submission Deadline: :1/28/2022 Client Info: DHS Note : * Agency Interview Type: Web Cam Interview Only Description: Technical Writer Under general supervision, the Technical Writer will develop d.... 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