End User Support Desktop Support Hardware Troubleshooting Analyst (Jobs in Atla   Requirement id 131078 Job title Analyst Job location in Atlanta, GA Skills required Business Analysis, Market Research, Social Enterprise Management, End User Support Desktop Support Hardwar Open Date 29-Dec-2021 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Business Analysis, Market Research, Social Enterprise Management, End User Support Desktop Support Hardwar Start Date :01/10/2022 End Date :06/30/2022 Submison Deadline :01/04/2022 Client Info: DCH Note : * Agency Interview Type: Web Cam Interview Only Description : Local Candidates Only Temporary Hybrid Work Schedule: 2 days on, 3 days telecommute. Bachelors degree in a related field from an accredited college or university AND One year of related experience OR Associates/Vocational/Technical degree in a related field from an accredited college or university AND Three years of related experience OR One year of experience at the lower level Systems Analyst 1 (ITP020) or position equivalent. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis. Job Responsibilities: • Conducts and coordinates financial, personnel, product, market, operational, and related research to support strategic and business planning. • Develops economic demographic, business, and sociological forecasts to support development of plans and strategies. • Establishes and maintains a positive working relationship with area business community, internal and external agency customers, and other related contacts. • Monitors effectiveness of business operations, assesses quality of service and makes recommendations to improve operations. • Gathers, compiles and analyzes data • Prepares reports of findings and analysis. May make recommendations to management for operational changes. • In an on-going and continuous manner develops programming skills by learning new programming languages or application expertise or improving existing skill levels. Obtains training and certification where needed and available as related to job responsibilities and needs of HFRD. • Officially serves as Georgias QIES Technical Point of Contact for CMS on hardware and network related issues. Participates in training and instruction as available and required for QIES systems including ASPEN. • Assists as needed and when available with desktop PC, tablet, laptop, and workstation support for HFRD users. This involves updates, system migrations, application installations and adjustments, and computer hardware troubleshooting for HFRD users and in coordination with other HFRD and DCH stakeholders. • Keeps up with HFRD server infrastructure and server health. Coordinates with GETS, DCH IT, HFRD IT, and other stakeholders as needed to address response or configuration issues. Calls in and monitors progress of tickets when needed to correct failures. • Coordinates with federal government contractors and subcontractors, Alpine, AT&T, and Verizon as needed to troubleshoot problems and monitor solutions. • Coordinates with GETS contractors including IBM, AT&T, and Dell to troubleshoot problems, log ticket requests, and monitor solutions to hardware and technical problems. • Coordinates with document duplication vendors on installation issues related to HFRD copiers. • Communicates regarding IT or technology-related issues with DCH IT, other HFRD IT Team Members, GTA, or other stakeholders as needed to keep interested parties informed. • Works closely with QIES/ASPEN Coordinator to ensure that end-users have optimal system and application set up and that technical issues are resolved in a manner that is as expedient as possible. • Writes or contributes to instructions or manuals to guide end users. • Inventory control   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 131078 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Business Analysis job openings in Atlanta, GA Jobs List GA DHS IT Business Analyst 4 (710181) Create date: 03-May-2023 Remote Start date :05/22/2023 End Date :06/28/2024 Submission deadline :05/09/2023 Client Info :DHS Description : For applications supported by DHS Office of Information Technology (OIT), the Business Analyst current focus and the workload includes but not limited to: 1. Creati.... 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