SLA Consultant (Jobs in Atlanta, GA)   Requirement id 51472 Job title Consultant Job location in Atlanta, GA Skills required Subject Matter Expert, Call Center Supervisor, Customer Service And Process Improvement, SLA Open Date 10-Feb-2016 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Subject Matter Expert, Call Center Supervisor, Customer Service And Process Improvement, SLA Description: The Call Center Supervisor is responsible for handling the day-to-day operations of the Contact Center providing supervision by coordinating assignments, coaching and mentoring, and giving direction to staff. This position also supports the Manager of the Customer Contact Center with personnel issues and directing administrative activities. Some of the duties of the Call Center Supervisor include: -Assisting customers either by phone or in person -Reviewing confidential tax information -Researching inquiries online through our integrated tax system -Providing account maintenance according to tax laws and policies and procedures -Providing customer support for online self-service functions through the Georgia Tax Center -Providing knowledgeable and accurate information in a timely and friendly manner -Ensuring SLAs are met using daily Key Performance Indicators -Monitoring calls for quality and technical correction Required Skills: * The Call Center Supervisor serves as a subject matter expert by providing leadership through: * Coaching and mentoring * Setting a good customer service example and providing feedback * Develop and implement procedures and guidelines that support performance goals related to customer service and process improvement * Duties require strong interpersonal and team-building skills, effective problem-resolution techniques * Ability to motivate and support employees given a fast-paced, productivity-driven work environment.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 51472 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Subject Matter Expert job openings in Atlanta, GA Jobs List ELearning Designer _ 55429 Create date: 11-Feb-2020 Start Date : 02/10/2020 End Date : 05/31/2020 Submission Deadline : 02/19/2020 Client Info : GaDOAS Description : The eLearning Instructional Designer contractor is responsible for the design, development and implementation of online courses using Articulate Studio and.... (This job is for - LMS Jobs in GA Atlanta Designer - (in Atlanta, GA)) ELearning Designer _ 55417 Create date: 07-Feb-2020 Start Date : 02/17/2020 End Date : 05/31/2020 Submission Deadline : 02/14/2020 Client Info : GaDOAS Note: * During the interview a test will be administered to verify qualifications from the candidate. Description : The eLearning Instructional Designer .... (This job is for - job Jobs in GA Atlanta Designer - (in Atlanta, GA))    Subject Matter Expert job openings in other states Jobs List NCDST - Business Analyst (703541) Create date: 03-Feb-2023 Onsite Start date :03/15/2023 End Date :03/15/2024 Submission deadline :02/09/2023 Client Info :NCDST Description : --------------------------------------------- ***This position is onsite in Raleigh, NC. ***Candidate must be on-site 4 days a week and can work from home one day a.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Software Architect - 402 Create date: 29-Nov-2022 start date:1/3/2023 End date:2+ Years from start date submission deadline:01/13/2023 Note: * This position is open to local candidates as well as candidates seeking 100% remote opportunities. Description: When submitting candidates please hig.... (This job is for - job Jobs in MI Pontiac Architect - (in Pontiac, MI)) Sr. IT / Technical Specialist - 58501 Create date: 16-Aug-2021 Note: * Our Client in Columbus, Ohio is seeking an experienced Information Technology Technical Specialist for a contract role * CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION DESCRIPTION Years of Relevant Experience: 5 to 6 years Preferred Education: 4 year college degree or equiva.... (This job is for - job Jobs in OH Columbus Specialist - (in Columbus, OH)) ITS63 RFQ 21-100 Systems Administrator II -SP Create date: 13-Jul-2020 Note: Email Submission Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 3 Submission Deadline: 7/17/2020 11 am EST Start Date: 8/3/2020 End Date: 9/30/2020 Client: Description: The Massachusetts Board of Library Commissioners is lookin.... (This job is for - Migration Jobs in MA Boston Administrator - (in Boston, MA)) Peoplesoft HCM - J-11-474-012 Create date: 05-Mar-2020 Description: PeopleSoft HCM Payroll & Security SUBJECT MATTER EXPERT Extensive experience with PeopleSoft Payroll & Security PeopleSoft HCM Production Support .... (This job is for - job Jobs in KS OverlandPark Consultant - (in Overland Park, KS))     (Consultant: Subject Matter Expert, Call Center Supervisor, Customer Service And Process Improvement, SLA in Atlanta, GA)

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