Equivalent Consultant (Jobs in Atlanta, GA)   Requirement id 72398 Job title Consultant Job location in Atlanta, GA Skills required Service Desk Support, Customer Support Experience, Communication Skills, Equivalent Open Date 15-Aug-2018 Close Date Job type Not specified Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Service Desk Support, Customer Support Experience, Communication Skills, Equivalent Start Date :09/04/2018 End Date :11/20/2018 Submission Deadline :08/24/2018 Client Info : Georgia Tech Description : Job Purpose: The Service Desk Support Member provides support for basic incident resolution and requests reported to the service desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. The Service Desk Analyst is responsible for collecting information through customer conversation, accessing support tools, and additional support staff (service resources) if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner other service resources from the support center and/or the Support Center Manager. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. Ensures the end-to-end customer experience and provides a single point-of-contact for the customer. Follows up with other support staff (service resources) involved in resolution to ensure Service Request and incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases. Job Requirements: Must have the ability to become proficient in system use and interoperability, Must be capable of evaluating and providing resolution for user tickets independently, documenting resolution in the appropriate ticketing system and communicating directly with users Basic Qualifications: Education: Bachelors degree or equivalent combination of education and experience Work Experience: Up to two years job related experience. Preferred Work Experience: Two or more years of job related experience and/or an equivalent combination of education and work experience, preferably experience working in Tier I Call Center environment within a University setting. Preferred Skills: Ability to work with patience and courtesy in customer relations; Ability to communicate effectively, both verbally and in writing; Ability to think quickly and logically to ensure expedient response to customer inquiries; Strong organization skills Preferred Certifications: ITIL Foundations and Customer Service Certification   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 72398 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Service Desk Support job openings in Atlanta, GA Jobs List Sr Service Desk Analyst - 49336 Create date: 20-Nov-2015 Description: The Client is seeking the services of multiple Sr Service Desk Analysts to provide direct first-line level 1 service desk support to Client schools and administrative locations. The Sr. Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead an.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA))    Service Desk Support job openings in other states Jobs List NCDIT - Service Support Analyst- Expert (722857) Create date: 16-Oct-2023 Remote start date :08/01/2023 End date :06/28/2024 submission deadline :10/17/2023 client info :NCDIT Description : The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Ser.... (This job is for - ITIL Jobs in NC Raleigh Expert - (in Raleigh, NC)) Telecommunications Technician III -111262-SP Create date: 07-Nov-2022 Start date : 12/05/2022 End Date : 06/30/2023 Submission deadline :11/14/22 at 4:00PM CST Client Info :DOT Note : * Interview Process: Microsoft Teams * Duration: Through 6/30/2023 with possible extension * Remote or On-site? Local candidates or willing to relocate at the candidate.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) COM-Network Engineer 3/ NE 3 (690892) Create date: 14-Sep-2022 Start date :09/05/2022 End Date :06/30/2023 Submission deadline :09/16/2022 Client Info : COM Description : The Sr. Infrastructure Engineer maintains and upgrades Commerces core infrastructure technologies and systems to ensure that systems do not fail. She / he ensures the proper operation of .... (This job is for - IT Experience Jobs in OH Ohio Engineer - (in Ohio, OH)) ITS63 ITD 21-006A Part-Time Service Desk Analyst -SP Create date: 07-Apr-2021 Bid Number: BD-21-1060-ITD00-ITD00-60909 hourly rate range: $32.00 to $42.00 Note: Email Submission Note: Number of Positions to be filled: 1 Note: Maximum number of resumes per ITS63 Vendors: 3 Submission Deadline: 4/14/2021 05:00 PM EST Start Date: 4/26/2021 End Date: 6/30/2021 Client: E.... (This job is for - job Jobs in MA Chelsea Analyst - (in Chelsea, MA)) ITS63 ITD 21-006 Part-Time Service Desk Analyst -SP Create date: 06-Apr-2021 Bid Number: BD-21-1060-ITD00-ITD00-60828 hourly rate range: $32.00 to $42.00 Note: Email Submission Note: Maximum number of resumes per ITS63 Vendors: 3 Submission Deadline: 4/13/2021 05:00 PM EST Start Date: 4/19/2021 End Date: 6/30/2021 Client: Executive Office of Technology Services and Secu.... (This job is for - job Jobs in MA Chelsea Analyst - (in Chelsea, MA))     (Consultant: Service Desk Support, Customer Support Experience, Communication Skills, Equivalent in Atlanta, GA)

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