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Strong Attention To Detail Oral And Written Communication Valid DriverS License Se
 
Requirement id 99680
Job title Consultant
Job location in Atlanta, GA
Skills required A+ Certification, Customer Service Skills, Microsoft Windows Certification, Strong Attention To Detail Oral And Writ
Open Date 30-Oct-2019
Close Date
Job type Contract
Duration 8 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: A+ Certification, Customer Service Skills, Microsoft Windows Certification, Strong Attention To Detail Oral And Writ

start date:11/11/2019
End date:06/30/2020
submission deadline:11/23/2019


Description:

Scope of Work/Key Responsibilities:

Monitor support tickets submitted for parts requests and promptly assign parts
Responsible for picking up obsolete equipment from schools and other APS locations
Maintaining inventory of parts including but not limited to: Interactive Technology, laptop, desktop, WYSE etc.
Ordering parts to maintain a healthy inventory
Maintain/track all APS assets in a database
Provide project support to schools and other APS locations
Install Apple apps unto devices as required.
Troubleshoot and resolve minor wireless, network or switch issues
Troubleshoot and resolve printer (or print) issues.
Escalate major issues (wireless, network etc.) to IT Infrastructure technical teams
Perform proactive support activities including but not limited to:
Checking computer labs & media centers
Updating Apple IOS on MacBook, iPad & iPod carts
Installing and setting up Air Watch on mobile devices
Installing Windows updates and patches
Identify and update (or report) unsupported operating systems … i.e. Win XP
Ensuring that antivirus software installed on all machines
Checking Interactive White Boards (and Projectors) in classrooms
Update user and asset information in database (as necessary)
Inventory, validate and report all technology items. Report any asset transfers to ensure ownership is properly captured.
Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient.
Maintain exceptional customer service posture at ALL TIMES.
Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes.

Contract Duration:

1 year (initial)
Option to extend annually - based on performance.


Skills and Qualifications:

2+ years work experience (minimum) … 5 years for Lead Techs


A+ Certification (Required for Lead Techs. Only)
Strong customer service skills
Knowledge of best practice security standards and techniques
Microsoft Windows certification is a plus
Must have clean criminal record with the ability to pass finger-print background check
Must be authorized to work in the Unites States.
Must hold a valid drivers license.



Personal Attributes:

Creativity and strong attention to detail
Ability to work effectively on tight deadlines, as necessary
Excellent command of English language
Oral and written communication skills
Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
Positive, productive team player
Desire to learn new skills and improve


Education/Training:

Equivalent combination of education and experience will be considered.


Work:

This work will be completed on-site at the APS warehouse or at any of the Atlanta Public Schools sites or buildings in the metro Atlanta area. The technician would need to work M, T, W, TH, F (typically 8am – 5pm). Hours may change slightly to accommodate the school hours for elementary, middle and high schools.


Warehouse technicians will be required to pick up or drop-off parts to/from APS locations and must have their own means of transportation.

Leadership:

The warehouse support tech will take day-to-day direction from the APS Asset Lead. He/she will be res
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 99680 while calling.
 
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(Consultant: A+ Certification, Customer Service Skills, Microsoft Windows Certification, Strong Attention To Detail Oral And Writ in Atlanta, GA)
     
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