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Office 365 Active Directory Windows Desktop OS XP\Windows7 Specialist
(Jobs in
 
Requirement id 136842
Job title Specialist
Job location in Boise, ID
Skills required Help Desk Analyst, Professional Certification, User Support, Office 365 Active Directory Windows Desk
Open Date 07-Oct-2022
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: Help Desk Analyst, Professional Certification, User Support, Office 365 Active Directory Windows Desk

Start date :10/24/2022

End Date :03/31/2023

Submission deadline :10/11/2022

Client Info :Idaho Office of Information Technology Services - ITS

Description :


Full-time professional work experience in Information Technology phone support support, user management and onboarding, providing basic service desk support, including:

• Manage user and computer accounts in Active Directory (AD), Office 365, and Exchange.
• Perform user onboarding and separation tasks in Active Directory, Office 365, and Exchange.
• Program and configure VoIP phone users in Cisco Call Managers.
• Update onboarding and separation documentation as needed.
• Manage software licensing.
• Receive telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
• Determine the nature of the problem; root cause; provide basic troubleshooting.
• Document support responses in the ITS Service Desk Ivanti ticketing system.
• Escalate problems in accordance with defined ITS procedures.
• Assist users with problem solving steps.
• Communicate accurate and useful status updates.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 136842 while calling.
 
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(Specialist: Help Desk Analyst, Professional Certification, User Support, Office 365 Active Directory Windows Desk in Boise, ID)
     
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