End User Support Specialist (Jobs in Boise, ID)   Requirement id 140049 Job title Specialist Job location in Boise, ID Skills required Professional Billing, Active Directory, Office 365, End User Support Open Date 04-Apr-2023 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Professional Billing, Active Directory, Office 365, End User Support Start date :04/10/2023 End Date :12/29/2023 Submission deadline :04/10/2023 Client Info :Idaho Office of Information Technology Services - ITS Description : IMPORTANT NOTES ABOUT THIS POSITION: 1 - FULLY ONSITE POSITION - Remote or hybrid work schedules WILL NOT be considered, so please ONLY submit LOCAL candidates willing to work fully onsite as required. 2 - FINGERPRINTING – In addition to the standard background check you are required to run on the selected candidate prior to starting (see Compliance tab for details), the agency requires an additional fingerprinting background check processes that will be coordinated through ITS directly once the candidate is selected. Candidates MUST complete the fingerprinting and initiate the ITS-specific background check process before they can begin work. As long as the process is initiated fully, and the vendor-run background check comes back clear, candidates will be able to begin work while waiting on the fingerprinting checks run by ITS to return results. Continued employment will be contingent upon clear results on the ITS-run checks. Job Details: The key duties in this role will be providing remote service desk support for domain joined Windows computers. The selected resource will support Microsoft Office 365 apps and other common Windows apps. Applicants must have professional experience working in a technical end user support role, providing Windows/Microsoft troubleshooting and support. Candidates must have experience interpreting customer technical issues and determining appropriate categories and relevant information needed for creating entries within the ITS service management system. Candidates must also have experience with Active Directory to help with their troubleshooting skills. While the primary duties will revolve around the service desk support for end users, the selected resource may be requested to assist with onboarding/offboarding users using Active Directory, Azure AD, and Office 365 Admin consoles. Punctuality and reliability are essential to this role. Additionally, excellent communication (both written and verbal), and customer service skills are essential to this role. Responsibilities in the role will include: • Managing user and computer accounts in Active Directory (AD), Office 365, and Exchange. • Managing software licensing. • Receiving telephone calls and emails from users with computer hardware and software problems or how-to inquiries. • Determining the nature of the problem, the root cause, and providing basic troubleshooting. • Documenting support responses in the ITS Service Desk Ivanti ticketing system. • Escalating problems in accordance with defined ITS procedures. • Assisting users with problem solving steps. • Communicating accurate and useful status updates. ITS will supply computer, phone, and work environment necessary to fulfill the duties as described above.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 140049 while calling.   Other jobs in ID: Boise (11),         (Specialist: Professional Billing, Active Directory, Office 365, End User Support in Boise, ID)

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