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Troubleshooting Abilities Incident Management Consultant
(Jobs in Louisville, K
 
Requirement id 90480
Job title Consultant
Job location in Louisville, KY
Skills required Techinical Support, Phone Skills, Interpersonal And Communication Skills, Troubleshooting Abilities Incident Manag
Open Date 28-Mar-2019
Close Date
Job type Contract
Duration 20 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Techinical Support, Phone Skills, Interpersonal And Communication Skills, Troubleshooting Abilities Incident Manag

Start Date : 04/09/2019
End Date : 12.31.2020
Submission Deadline: 04/03/2019

Client Info:

Contract position for a Technical Support Center Technical Support resource, 2nd shift:
• Has 1 – 3 years IT experience, experience with phone support, which includes; good soft phone skills, interpersonal and customer service skills.
• Will use soft phone skills and technical aptitude to provide daily telephone technical support to internal LGE-KU clients; answer customer voicemail messages and emails. Will also use various technologies within the LG&E-KU infrastructure environment to assist with troubleshooting.
• Attendance is extremely important for this position. The successful candidate will be required to work 2nd shift which is Monday – Friday, 3pm - 11:30pm.
• With assistance of senior personnel, will identify, diagnose and resolve incidents.
• With assistance of senior personnel, coordinate restoration of services with other IT support personnel.
• In addition to providing daily telephone technical support, the successful candidate must monitor databases, and server alerts, etc., by utilizing various monitoring tools (Site Scan, SCOM, and UC4, etc.). With assistance of senior personnel, take corrective action to address alerts and resolve technical issues.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 90480 while calling.
 
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(Consultant: Techinical Support, Phone Skills, Interpersonal And Communication Skills, Troubleshooting Abilities Incident Manag in Louisville, KY)
     
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