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Citrix VDI And Thin Clients Utilizing XenMobile MDM Tools An Incident Tracking Tro
 
Requirement id 106829
Job title Consultant
Job location in Louisville, KY
Skills required Active Directory, Outlook E-Mail, Network Resources, Citrix VDI And Thin Clients Utilizing Xe
Open Date 21-May-2020
Close Date
Job type Contract
Duration 10 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Active Directory, Outlook E-Mail, Network Resources, Citrix VDI And Thin Clients Utilizing Xe

Start Date :06/04/2020 ( ASAP )
End Date :31/03/2021
Submission Deadline :Thursday, May 28, 2020 at 5:00 PM E.S.T.


Description :

Assignment Description:

Contract position for a Technical Support Center Technical Support resource, 2nd shift:

• Has 1 – 3 years IT experience, experience with phone support, which includes; good soft phone skills, interpersonal and customer service skills.
• Will use soft phone skills and technical aptitude to provide daily telephone technical support to internal LGE-KU clients; answer customer voicemail messages and emails. Will also use various technologies within the LG&E-KU infrastructure environment to assist with troubleshooting.
• Attendance is extremely important for this position. The successful candidate will be required to work 2nd shift which is Monday – Friday, 3pm - 11:30pm.
• With assistance of senior personnel, will identify, diagnose and resolve incidents.
• With assistance of senior personnel, coordinate restoration of services with other IT support personnel.
• In addition to providing daily telephone technical support, the successful candidate must monitor databases, and server alerts, etc., by utilizing various monitoring tools (Site Scan, SCOM, and UC4, etc.). With assistance of senior personnel, take corrective action to address alerts and resolve technical issues.


Skill Set Requirements and Capabilities:

To provide Troubleshooting Support candidates should have:

• Basic understanding (1 - 3 years experience) of user accounts in Active Directory including Outlook e-mail, network resources, Active Directory Groups, and access to network shared folders.

• Basic understanding (1 - 3 years experience) of Citrix VDI and Thin Clients

• Basic understanding (1 – 3 years experience) utilizing XenMobile MDM tools to support Android and iOS devices.

• Basic understanding (1 - 3 years experience) using an incident tracking tool or Cherwell. The successful candidate will record, maintain, and with assistance from senior personnel resolve client incidents according to IT service level agreement

Special Requirements:

Attendance is extremely important and this individual will work 2nd shift. The successful candidate will be required to work 2nd shift which is Monday - Friday; 3pm - 11:30pm.

Six to eight weeks of training is required. The successful candidate will train Monday – Friday; 7:30am – 4:00pm.

Must possess service and communications skills. Ability to absorb information, apply conceptual skills in practical applications and deal with rapid technological change
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 106829 while calling.
 
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Submission Deadline :Tuesday, June 2, 2021 at 5:00 PM E.S.T.

Description :

Assignment Description:

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Note :

* You are invited to submit 2 resumes for candidates in response to the attached Request for Quotation (RFQ) number 026772-9157


Description :

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(Consultant: Active Directory, Outlook E-Mail, Network Resources, Citrix VDI And Thin Clients Utilizing Xe in Louisville, KY)
     
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