Communication Skills Analyst (Jobs in Boston, MA)   Requirement id 71277 Job title Analyst Job location in Boston, MA Skills required Systems Administration, Enterprise TDM, Root Cause Analysis, Communication Skills Open Date 09-Jul-2018 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: Systems Administration, Enterprise TDM, Root Cause Analysis, Communication Skills Description: Avaya /Nortel MACD Technician This is an on-site Avaya/Nortel technician position (90% main office (Government Center Boston) & 10% remote sites, if needed). Responsibilities include incident resolution, Moves, Adds, Changes, and Deletes (MACD), system reports and system backups. Additionally, the technician works with cross functional teams for incident management, problem management, and root-cause analysis. The on-site technician role requires strong customer service skills, interacting with staff members to ensure a positive, confident team environment and an excellent customer service experience. Typical workday: M-F 8:30 AM to 12:30 PM then 1:00 PM- 5:00PM Required Previous MACD knowledge experience with the following with a Minimum of 2 to 5+ years of hands on experience developing, implementing and configuration of: AVAYA including AT&T/Lucent Legacy phone systems: Avaya G3, CM 5.2 & 6.3 Avaya Aura messaging Modular Messaging MERLIN LEGEND® Communications System Partner ACS Nortel Legacy phone systems: Nortel Option 61C & 11C Meridian Mail Norstar line (including Norstar voicemail) Ticketing systems (Internal and Vendor systems: Open Close Follow up Escalate Assign Verify work/repair is complete Experience Responsible for onsite maintenance support of the above Perform wire management of cross connects in MDFs and IDFs Program telephone and mailboxes Troubleshoot and repair wire connectivity Conduct physical moves of voice system equipment Provide onsite support to ensure efficient and uninterrupted voice services Must be available for flexible working schedule to accomplish off-hours work as necessary Maintain a schedule of project and assigned task including respective task and reports Provide input for root-cause analysis of service outages 2 years experience in the TDM (T1 & PRI) technologies Excellent communication and customer skills Demonstrated MACD and troubleshooting skills on voice systems Avaya /Nortel MACD Technician (Continued) Good organizational and time management skills Demonstrated ability to perform main and intermediate distribution frame changes and wire management Knowledge of Copper and Fiber Cable Standards Must be an organized individual. Physical Requirements & Disclaimer: Sedentary work: Exerting up to 40 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally and all other sedentary criteria are met. Must have experience in structured cabling, new installation coordination, small projects, Avaya systems (key system to CM), Nortel systems (Norstar to M1) MACD, and trouble shooting. Technician would be 100% customer facing at one of our highly secured sites. At a basic level, administers, directs and integrates the organizations Local Area Network (LAN) in a multiple platform, protocol and operating systems environment. Plans, coordinates, implements and supports the LAN hardware, software, Internet/intranet/Extranet integration and linkage. Researches vendor products and recommends purchase, development or enhancement of network hardware, software and telecommunications. Establishes performance standards, policies and procedures. Coordinates systems training for users. Knowledge of JavaScript, CORBA, PPTP and groupware products. Experienced with LAN protocols such as TCP/IP, HTTP, FTP, Ethernet, token ring, ARCNET, HTML, CGI, routers, hubs and servers. Troubleshoots LAN systems to maintain operational integrity and coordinates efforts with vendors   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 71277 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1), Systems Administration job openings in Boston, MA Jobs List Systems Administrator - 27761 Create date: 15-Sep-2017 Start date : 09/27/2017 End date : 09/25/2018 Deadline : 09/21/2017 Description : Ensure maximum up time availability of all field devices by responding to and addressing tickets in Service Now. Rectify issues either remotely thru Bomgar or at various locations which will require excellent troubleshoo.... 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