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Manager
(Jobs in Chelsea, MA)
 
Requirement id 117847
Job title Manager
Job location in Chelsea, MA
Skills required Release Management, O365 Experience, ITIL V3/V4 Certification,
Open Date 13-Jul-2021
Close Date
Job type Not specified
Duration 11 Months
Compensation DOE
Status requirement ---
Job interview type Phone Screen and Face to Face interview
   Email Recruiter: coolsoft
Job Description Manager: Release Management, O365 Experience, ITIL V3/V4 Certification,

Bid Number: BD-22-1060-ITD00-ITD00-64627
Bid URL:

Note: Email Submission
hourly rate range: $50.00 to $73.00
Note: Maximum number of resumes per ITS63 Vendors: 3

Submission Deadline: 7/20/2021 05:00:00 PM
Start Date: 8/2/2021
End Date : 6/30/2022

Client: Executive Office of Technology Services and Security

Description:

Position Responsibilities (including but not limited to):
• Establish Release Management procedures and processes for EOTSS
• Oversee release management process for EOTSS
• Collaborate and communicate with development managers, project managers, Change Management, and other Commonwealth and EOTSS teams.
• Review incoming Release Management requests for completeness.
• Define, create, and maintain knowledge documents pertaining to Release Management delivery plans.
• Identify and manage risks and resolve issues that affect release scope, schedule, and quality.
• Develop common strategies for release governance.
• Develop and update clearly defined Release Management process documents, KPIs, training material and knowledge articles
• Provide training of the Release management process to others
• Facilitate cross functional communication.
• Monitor delivery plans and associated tasks through ServiceNow reporting and dashboards.
• Provide Release Management reporting and updates to EOTSS senior management.
• Manage, publish, and track a release calendar .
• Measure release cadence and effectiveness to improve and increase effectiveness through use of release related performance indicators (KPIs).
• Create common standards for release formats, release playbooks and release decision making.
Forecast demand for release resources and identify opportunities for greater efficiency
Preferred Qualifications:
• 3-5 years in-depth experience developing Release Management procedures and processes in an enterprise environment
• Highly organized with a thoughtful, methodical approach but without being handcuffed by process or unduly slow and bureaucratic.
• Bachelors degree in computer science or information technology or equivalent experience
• Strong creative, communication, and collaboration skills
• Demonstrates an excellent level of written and verbal communication skills
• Must be a passionate team player
• Interpersonal skills such as facilitation, negotiation and working with a variety of internal stakeholders.
• Ability to handle multiple projects in a fast-paced environment
• Ability to be flexible, adaptable and learn new concepts quickly
• Experience building delivery templates and methodology
• Application implementation experience
• Experience with one or more of the following preferred: technology/software/SAAS concepts, custom software development processes and methodologies (including running Agile projects), technology project management and governance
• ServiceNow and MS O365 experience preferred
• ITIL V3/V4 certification
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117847 while calling.
 
Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1),
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(Manager: Release Management, O365 Experience, ITIL V3/V4 Certification, in Chelsea, MA)
     
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