VXML CC++ Analyst (Jobs in OWINGS MILLS, MD)   Requirement id 16454 Job title Analyst Job location in Owings Mills, MD Skills required Genesys Support And Programming, IBM Websphere, ETL Experience, VXML CC++ Open Date 20-Nov-2013 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: Genesys Support And Programming, IBM Websphere, ETL Experience, VXML CC++ Support Analyst with Genesys experience Owings Mills, MD 6+ month contract (strong possibility of extensions) Description: Systems/software Analysis, Genesys, knowledge of call center operations and tools (CCPulse+, IEX, WFM, etc.) Preferably knowledge of VXML Will be on a team of Senior Support Analysts who manage the production environment for our voice applications. This person will follow up on tickets opened by our internal and external customers, perform analysis and triage on issues by looking through logs and the systems, collaborate with other departments on production fixes and manage upgrade projects. Skill Set: - Supports Genesys call center applications - Senior (3-5 years) - Monitors production envioronment and applications - Senior (3-5 years) - STRONG written and verbal communication skills - Expert (5+ years) - Supports Voice XML and Speech recognition components that run in the IBM Websphpere Voice Response - Senior (3-5 years) - ETL - Intermediate (1-3 years) - Genesys coding - Intermediate (1-3 years) - VXML - Intermediate (1-3 years)   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 16454 while calling.   Other jobs in MD: Annapolis (1), Baltimore (34), Baltimore Maryland (1), Beltsville (3), Downtown Baltimore (1), Elkridge (1), Frederick (2), Hanover (1), North Baltimore (2), Owings Mills (1), Rockville (1), Sparks (2), Timonium (4), Woodlawn (7),         (Analyst: Genesys Support And Programming, IBM Websphere, ETL Experience, VXML CC++ in Owings Mills, MD)

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