Troubleshooting Critical Thinking Windows 10 Polycom Microsoft Office 365 IOS Deve   Requirement id 105840 Job title Consultant Job location in Detroit, MI Skills required Technical Assistance, Printer Operations, Customer Service Skills, Troubleshooting Critical Thinking Window Open Date 16-Apr-2020 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Technical Assistance, Printer Operations, Customer Service Skills, Troubleshooting Critical Thinking Window start date:4/27/2020 End date:10/27/2020 submission deadline:4/21/2020 client info : DTMB- Central Procurement Note: * Webcam Interview Only Description: Duties: Provide technical assistance with computer hardware and software Perform hardware and software installations, configurations and updates as needed Install printer drivers and connect workstations/laptops to network printers Resolve technical issues for staff in a timely manner via phone, in person, or electronically Assist in mobile device (iPhone, iPad) configuration and setup Maintain log of issues and requests for assistance Skills: Excellent customer service skills Strong troubleshooting and critical thinking skills At least 2 years previous working experience in IT support In depth knowledge of Windows 10, Polycom, Microsoft Office 365, iOS We need 24/7 support so the thought is the resources will rotate on 12 hours shifts. Right now we need 12 hours shifts but the expectation is that we may decrease the number of hours based on need. Years of Experience: 1 to 3 years of experience in the field or in a related area. Job Description: Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. •Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others. •Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases. •Installs, maintains, moves, and assists in testing and upgradi   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 105840 while calling.   Other jobs in MI: Ann Arbor (5), Detroit (2), Dimondale (1), Lansing (29), Pontiac (1), Southfield (1), TROY (1), Warren (1),    Technical Assistance job openings in other states Jobs List Local Education Association Administrative Claiming Program Create date: 18-Apr-2024 Job Title: North Dakota Medicaid School Local Education Association Administrative Claiming Program-325-24-415-031 start date :August 1, 2024 submission deadline :06/07/2024 12:00 PM CT client info :Human Services, Department of Description : An .... (This job is for - Jobs in ND Bismarck Consultant - (in Bismarck, ND)) PTC - MS Dynamis 365 Developer (728745) Create date: 01-Feb-2024 start date :02/12/2024 End date :06/30/2024 submission deadline :02/06/2024 client info :PTC Description : Duties · Leads and/or participates on project teams for system work efforts to enterprise systems. Gathers information .... 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