Attention To Detail Presentation Skills Excellent Oral And Written Communication S   Requirement id 111001 Job title Consultant Job location in Lansing, MI Skills required Customer Service Experience, Customer Service Skills, Team Environment, Attention To Detail Presentation Skills Open Date 21-Oct-2020 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Consultant: Customer Service Experience, Customer Service Skills, Team Environment, Attention To Detail Presentation Skills Start Date : 10/26/2020 End Date : 10/08/2021 Submission Deadline : 10/29/2020 Client Info : DTMB- Data Center Operations Note: * Agency Interview Type: Webcam Interview Only * One 3rd Shift position needed. * Please confirm candidate meets ALL requirements, work authorization specs, has own / reliable transportation, etc. Description: This position is responsible for initiating Incidents for State of Michigan Critical Business Functions. Manages Medium, High, and Critical Incidents, including triage and assessment of impacted systems. Escalates Incidents to tier II for Major Incident investigation. Notifies and escalates to support teams using Standard Operating Procedure (SOP) 12. Sends Communications Matrix Notifications using SOP12-2 for High and Critical Incidents. Monitors server and network system monitoring tools and responds appropriately to alarms. Monitor the environmental equipment (Generators, UPS, PDU, Air Conditioning and buildings water supply) to ensure their proper operation. Complete documentation of how the problem/issue was uncovered, who it affected, and the steps taken up to and including the final solution. Monitor the security equipment and situations to ensure their proper operations and report all issues/irregularities to the proper organizations/persons. Track and monitor security concerns. Complete documentation of how the issue/irregularity was uncovered, who it affected, and the steps taken up to and including the final solution. Monitors system resources (e.g. processor, memory and input/output) to ensure that Service Level Agreement performance criteria are met and that system resources are not being over-utilized by one customer. Opens trouble tickets and assign to the appropriate support group. Grants physical access to hosting centers both locally and remotely. Administers established security policy for physical access to the (2) Hosting Centers. Executes programs and jobs on the mainframe computers utilizing an operator display terminal. Controls production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers. Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage and logging user input tapes as needed. Prepares and submits status reports detailing system operations. Reads, comprehends, and complies with email messages in timely basis. Uses communications tools appropriately to receive and disburse information. Answers and makes phone calls as necessary. Communicates statuses using tools such as trouble tickets, status boards, broadcast messages and status reports. Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFCs) as needed, when requested by the change builders.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 111001 while calling.   Other jobs in MI: Ann Arbor (5), Detroit (2), Dimondale (1), Lansing (29), Pontiac (1), Southfield (1), TROY (1), Warren (1),    Customer Service Experience job openings in other states Jobs List Clerk 1 - 60628 Create date: 12-May-2023 Start date : 05/01/2023 End Date : 12/29/2023 Submission deadline :05/31/2023 Client Info : Note: * Position Location On Site Description : This position will be a contract position working on-site in the Reporting Office of the Nashville Public Health Laboratory. There is no work .... (This job is for - Healthcare Jobs in TN Nashville Consultant - (in Nashville, TN)) Administrative Assistant 1 - 58812 Create date: 10-Aug-2022 start date:8/29/2022 End date:06/30/2023 submission deadline:08/23/2022 client info : TN DHS Note: * Position Location: Remote Description: Summary: under general supervision, is responsible for professional staff work of routin.... 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(This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Transportation Call Center Agent - Temporary - 56409 Create date: 17-Jun-2021 start date:7/1/2021 End date:09/15/2021 submission deadline:7/9/2021 client info : APS - IT Note: * Candidate must be local or willing to commute or relocate. Description: The Atlanta Public School System is seeking the .... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA))    Customer Service Experience job openings in MI Jobs List Business Analyst 5 (607900) Create date: 02-Oct-2019 start date:10/21/2019 End date:10/21/2020 submission deadline:10/17/2019 client info : DTMB- Network & Telecommunications Services Description: Provide information gathering sessions to capture business requirements and business processes related to i.... (This job is for - job Jobs in MI Telecom Analyst - (in Telecom, MI)) (Consultant: Customer Service Experience, Customer Service Skills, Team Environment, Attention To Detail Presentation Skills in Lansing, MI)

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