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VOIP Written And Verbal Communication Skills Analyst
(Jobs in Pontiac, MI)
 
Requirement id 144165
Job title Analyst
Job location in Pontiac, MI
Skills required Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat, VOIP Written And Verbal Communication Sk
Open Date 02-Nov-2023
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat, VOIP Written And Verbal Communication Sk

Start date : 01/02/2024

Submission deadline : 12/31/2023

Note :

* Position is Hybrid, 2 onsite days per week

Description :

Role requires more skill and leadership than a traditional Level 1 Service Desk Analyst. Responsible for user account management, telecommunications account management, training, and assigning/monitoring work queues. In addition Role will work incidents in the areas of Telecommunications, Server Administration, Workstation Services, and Microsoft 365, in coordination with appropriate IT staff to ensure timely and effective resolution. **** Mandatory Skills & Experience **** • 5+ years experience on a Level 1 / Level 2 Service Desk • 3+ years experience in User Account Management (experience with OTKA a plus) • 3+ years experience with M365 Product end user support • 2+ years experience in VOIP phone end user support • Candidate must be a self-starter who takes ownership and responsibility of assignments and understands the urgency and importance of providing customer service. • Must have knowledge and experience using Microsoft Office 365 Suite (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, SharePoint Online, Teams) • Must have excellent written and verbal communication skills, demonstrated problem-solving skills and able to successfully multi-task and prioritize work
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 144165 while calling.
 
Other jobs in MI: Ann Arbor (5), Detroit (2), Dimondale (1), Lansing (29), Pontiac (1), Southfield (1), TROY (1), Warren (1),
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(Analyst: Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat, VOIP Written And Verbal Communication Sk in Pontiac, MI)
     
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