MS Dynamics 365 ITSM Tools Specialist (Jobs in Minneapolis, MN)   Requirement id 102183 Job title Specialist Job location in Minneapolis, MN Skills required Salesforce CRM, Business Analytics Technology, Application Support, MS Dynamics 365 ITSM Tools Open Date 15-Jan-2020 Close Date Job type Contract to Hire Duration 12 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Specialist: Salesforce CRM, Business Analytics Technology, Application Support, MS Dynamics 365 ITSM Tools Candidate must be our W2 Employee Note: * Candidate must be local Description: Required Skills :Salesforce.com; Business Analytics; Application Support Position: CRM Salesforce Support Specialist Location: Minneapolis, MN Overview You will focus on implementation, delivery, and maturity of Incident Management, Problem Management, Change Management, Release & Deployment Management, and Vulnerability Management. Responsibilities: Deliver day-to-day application production support services for CRM (Salesforce & MS Dynamics) Drive triage activities for medium to high severity incidents working across partner and vendor teams Troubleshoot complex production issues leveraging partner teams and Subject Matter Experts Perform root cause analysis as part of problem management and follow-up on action items through closure Ensure operational risks managed through the risk systems, processes, and initiatives Support and drive the delivery of required compliance work Champion continuous improvement work across Technology & Infrastructure teams to drive stability, client delight and operational excellence. Identify and implement service delivery improvements through automation Escalate and act as point of contact for high severity issues Maintain strong partnerships across technology, business, and operational teams Provide general oversight and direction of virtual teams Qualifications: 5+ years of application production support experience Experience with Salesforce.com and MS Dynamics Ability to interact with all levels of an organization Production support experience in a financial services company Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance Ability to identify and manage complex issues and negotiate solutions within a geographically dispersed organization Ability to lead projects/initiatives with high risk and complexity Leadership skills including the ability to influence effectively in a matrix environment Strong relationship management skills Outstanding problem solving and decision making skills Extensive experience using Splunk to triage production issues Experience supporting or directing offshore teams Experience with IT Service Management, ITIL, and service transformations Experience with ITSM tools (Remedy) Significant experience with using and applying monitoring solutions such as Tivoli, Netcool, AppDynamics, Sitescope, etc Flexibility to work in a 24/7 environment, including weekends and holidays Familiar with process automation solutions (Blue Prism, UIPath, etc)   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 102183 while calling.   Other jobs in MN: Coon Rapids (2), Duluth (6), Eagan (1), Edina (3), Little Falls (1), Maplewood (4), Mineapolis (1), Minneapolis (69), Minnesota (1), North Saint Paul (1), Plymouth (1), Roseville (2), Saint Cloud (3), Saint Paul (41), St Cloud (1), St Paul (5), Unknown (1),    Salesforce CRM job openings in other states Jobs List ITS63 FY20 DOT Salesforce Application Developer 001 -SP Create date: 19-Aug-2019 Bid Number: BD-20-1030-0P100-0P110-43115 Note: Online Submission. Note: RTR form must be submitted. Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 8/26/2019 04:00:00 PM EST Start Date: 9/6/2019 End Date: 3/6/2020 Clien.... (This job is for - job Jobs in MA Boston Developer - (in Boston, MA)) Senior Salesforce- Apttus Developer - J-11-398-278 Create date: 04-Apr-2019 Description: Salesforce Developer - Apttus 5+ years of Salesforce develo pment experience 3+ years o f Apttus CPQ experience Solid understanding of Apttus CLM a nd all Apttus related objects Strong knowledge on Sa lesforce CRM Content (Files, Chatter and Content Libraries) Extensive exper.... (This job is for - VisualForce Jobs in CA SanMateo Developer - (in San Mateo, CA)) Salesforce Atchitect - 35655 Create date: 13-Jun-2018 Job Description : Acts in a strategic role in the development and maintenance of architectures for a line of business or inftrastructure sub-domain that are in compliance with the Enterprise Architecture. Responsible for working on medium to high architectual impact projects, recommending exceptions to the Enterprise Architecture for hi.... (This job is for - SalesforceCom Jobs in MO StLouis Architect - (in St Louis, MO))     (Specialist: Salesforce CRM, Business Analytics Technology, Application Support, MS Dynamics 365 ITSM Tools in Minneapolis, MN)

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