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Agile Scrum Experience UAT Business Requirements Consultant
(Jobs in Plymouth,
 
Requirement id 68342
Job title Consultant
Job location in Plymouth, MN
Skills required ALM Quality Center, Defect Tracking Systems, CISCO ICM, Agile Scrum Experience UAT Business Requ
Open Date 15-Mar-2018
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: ALM Quality Center, Defect Tracking Systems, CISCO ICM, Agile Scrum Experience UAT Business Requ

Client Info :UHG UnitedHealth Group IT

Job Description :

This position will part of a CCS Last Agent Routing (LAR) scrum team being formed to support the bubble need in the UHC E&I business to develop LAR to multiple clients in 2018 to meet the commitments made by the new contract sales agents. There are (6) UHC committed clients. LAR is a personalized call routing treatment where a high value and/or sensitive and complex situation repeat caller is routed back to the same agent to ensure a consistent and superior level of service. The routing consists of Genesys Conversation Manager Development, Cisco ICM and Avaya PBX scripting and VCCD development.



Requirements

· Enterprise Call Center background is preferred, healthcare would be a nice to have to ensure they know how to treat PCI, PII, HIPPA, etc..

· Strong attention to detail.

· Experience with the ALM Quality tool is preferred.

· System Analyst background would be a nice to have.



Nice to have

· ALM Quality/Defect tracking tool

· Detail orientated, self-motivated, high throughput, sense of urgency, quality focused

· Familiarity with Cisco ICM and Avaya PBX

· Experience with call centers

· Previous work on an agile scrum team



Responsibilities

· Interpret business requirements/User Stories and execute based on those

· Understand telephony platforms in the supply chain

· Develop test plans relative to requirements and execute them to completion

· Facilitate handoff to business UAT

· Attend daily stand-ups and work from priority based backlog while coordinating with scrum team
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 68342 while calling.
 
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(Consultant: ALM Quality Center, Defect Tracking Systems, CISCO ICM, Agile Scrum Experience UAT Business Requ in Plymouth, MN)
     
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